Tascam US-122MKII Owner's Manual

Also see for US-122MKII: Quick start guide Release note Release note

Tascam US-122MKII Owner's Manual Manual pdf 26 page image

26 TASCAM US-122MKIIPlease read this chapter if you are unable touse the unit properly even after setting it upfollowing the procedures in this manual.If you are still unable to resolve yourproblems please contact TASCAM customersupport with the following informationabout the operating environment and detailsabout the trouble.Operating environmentComputer manufacturer:•Model:•CPU:•Installed memory:•OS:•DAW:•Antivirus software use:•Wireless LAN use:•Installation is failing.•Installation completed, but thecomputer does not recognize it.If some trouble is causing installation to fail,or installation completes but the computerdoes not recognize the unit, check thefollowing.1) Is the unit’s USB indicator lit green?If the USB indicator is not lit, confirmthat the USB cable is properly connected.NOTEAlways use the included USB cable.2) Change the USB portSince the unit may not properly functionwith some USB ports, try connecting to adifferent (built-in) USB port, and reinstallthe driver.NOTETry again after disconnecting other USB•devices. (Keyboards and mice can be leftconnected.)Do not use a USB hub. Always connect•the unit directly to a USB port on thecomputer (built-in).3) Stop other software that is running in thebackgroundSince antivirus software and othersoftware that runs in the backgroundcan interfere with installation, stop thembefore beginning installation.See page 12 of this manual for how to installand uninstall the driver.There is no sound even when audio is•playing back.The audio output must be set on thecomputer.Please confirm the following while the unitis connected to the computer.If you make the following settings, soundwill be output through this unit, but no soundwill be output by the computer’s speakers orheadphone jack.Windows XPShut down all applications, and open1the “Control Panel” from the “Start”menu.Open “2 Sounds and Audio Devices”NOTEIf you cannot find the above item, click“Sounds, Speech, and Audio Devices” andit will appear.8 – Troubleshooting