30 31For more information on using the uDirect 2or uTV 2, please see the user guide for thataccessory. For information on how to get auDirect 2 or uTV 2 accessory, please contact yourhearing healthcare professional.Cause Possible remedyNo soundNot turned on Turn onLow/dead battery Replace batteryPoor battery contact Consult your hearinghealthcare professionalBattery upside down Insert battery plus (+) sideupCustom shells/domesblocked with ear waxClean custom shells/ domes.See “Cleaning your hearingaids.” Consult your hearinghealthcare professionalPlugged microphoneopeningConsult your hearinghealthcare professionalTroubleshooting guide