36 37Cause Possible remedyNo soundNot turned on Turn onLow/dead battery Replace batteryPoor battery contact Consult your hearinghealthcare professionalBattery upside down Insert battery plus (+) sideupCustom shells/domesblocked with ear waxClean custom shells/ domes.See “Cleaning your hearingaids.” Consult your hearinghealthcare professionalPlugged microphoneshieldConsult your hearinghealthcare professionalTroubleshooting guide Cause Possible remedyNot loud enoughLow volume Turn up volume; see hearinghealthcare professional formodels without a manualvolume control or if problempersistsLow battery Replace batteryCustom shells/domesnot inserted properlySee “Putting your hearingaids on your ears.” Removeand reinsert carefullyChange in hearing Consult your hearinghealthcare professionalCustom shells/domesblocked with ear waxClean custom shells/domes.See “Cleaning your hearingaids.” Consult your hearinghealthcare professionalPlugged microphoneshieldConsult your hearinghealthcare professional