599 Diagnostics and serviceVEGAFLEX 81 • Modbus and Levelmaster protocol41828-EN-121112Depending on the reason for the fault and the measures taken, thesteps described in chapter "Setup" must be carried out again or mustbe checked for plausibility and completeness.Should these measures not be successful, please call in urgent casesthe VEGA service hotline under the phone no. +49 1805 858550.The hotline is also available outside the normal working hours onseven days a week around the clock.Since we offer this service worldwide, the support is in the Englishlanguage. The service itself is free of charge, the only costs involvedare the normal call charges.9.5 Exchanging the electronics moduleIf the electronics module is defective, it can be replaced by the user.In Ex applications only one instrument and one electronics modulewith respective Ex approval may be used.If there is no electronics module available on site, the electronicsmodule can be ordered through the agency serving you. The electron-ics modules are adapted to the respective sensor and differ in signaloutput or voltage supply.The new electronics module must be loaded with the default settingsof the sensor. These are the options:• In the factory• Or on site by the userIn both cases, the serial number of the sensor is needed. The serialnumbers are stated on the type label of the instrument, on the insideof the housing as well as on the delivery note.When loading on site, first of all the order data must be downloadedfrom the Internet (see operating instructions manual "Electronicsmodule").9.6 Software updateThe following components are required to update the sensor soft-ware:• Sensor• Voltage supply• Interface adapter VEGACONNECT 4• PC with PACTware• Current sensor software as fileYou can find the actual sensor software as well as detailed infor-mation of the procedure under "www.vega.com/downloads" and"Software".Caution:Instruments with approvals can be bound to certain software ver-sions. Therefore make sure that the approval remains effective with asoftware update.Reaction after fault recti-fication24 hour service hotline