28TROUBLESHOOTING PROCEDURES 1Problem Cause Solution1. Timer does not display time ofdaya. Transformer Unplugged a. Reconnect transformerb. No power at outlet b. Repair or use working outletc. Defective transformer c. Replace transformerd. Defective PC board d. Replace PC board2. Timer does not display correcttime of daya. Outlet is on a switch a. Use unswitched outletb. Power outage b. Reset time of dayc. Defective PC board c. Replace PC board3. No softening/filtering display whenwater is flowinga. Bypass valve in bypass position a. Put bypass in Service positionb. Meter cable disconnected b. Reconnect to PC boardc. Restricted/stalled meter turbine c. Remove meter and check fordebrisd. Defective meter d. Replace metere. Defective PC board e. Replace PC board4. Unit regenerates at wrong time ofdaya. Past power outage a. Reset time of dayb. Wrong time of day displayed b. Reset time of dayc. Time of regeneration is setwrong c. Reset time of regenerationd. Control set at “on 0” d. Check with regen time option inprogramminge. Control set at NORMAL + on 0 e. Check with regen time option inprogramming5. ERROR followed by a codenumberERROR code 1001 – Unable torecognize start of regenerationERROR code 1002 – Motor ran toolong. Timed out trying to reach nextcycle positionIf other codes appear contact factorya. Valve has just been serviceda. Pres NEXT and REGEN for 3seconds or momentarily unplugpower source from PC boardb. Foreign material stuck in valve b. Check piston and spacer stackfor obstructionc. Excessive piston resistance c. Replace piston(s) and spacestack assyd. Piston not in home positiond. Press NEXT or REGEN ofmomentarily unplug PC boardpowere. Motor gears not fully engaged.Motor wires broken. Failedmotor.e. Check motor and wiringf. Center drive gear reflector dirtyor damaged. Missing or brokengearf. Replace or clean derive gear(s)g. Drive bracket incorrectly alignedon backplate g. Reset drive bracketh. PC board is damaged ordefective h. Replace PC boardi. PC board incorrectly aligned ondrive bracketi. Reset PC board onto drivebracket