WaterBoss Filter Owner’s Manual 6/13/2012 32TroubleshootingProblem Possible Cause SolutionElectric cord is unplugged Plug in the transformerNo electric power at outlet Check power source. Make sure outlet is notcontrolled by a switchDefective transformer Test with volt meter for 12 VAC at control. Ifless than 10 VAC or greater than 14 VAC,replace the transformerDefective circuit board With 12 VAC present at controller, replacethe controllerNo read-out in displayHigh ambient room temperature. If thetemperature exceeds 120°F (49°C), thedisplay will blank out. This does not affect theoperation of the controllerNo action necessaryController not attached properly Make sure the controller is pushed all theway onto the drive end capDefective magnet disk Replace magnet diskForeign object in valve body Remove foreign object(s) from the valvebodyAppliance stays inregenerationBroken valve assembly. Motor running Repair the drive end capRestricted, frozen, or pinched drain line Remove restriction, thaw, or straighten drainlinePlugged regenerant line, regenerant line flowcontrol, or air check/draw tubeClean flow control, air check/draw tube, andregenerant linePlugged injector assembly Clean or replace injector. Replace throat ifremovedExcess water inregenerant cabinet.Should be approximately3–4 inches (8–10 cm)Sticking regenerant refill valve Remove valve. Check for obstructionMagnet disk defective Replace magnet diskNot regenerating inproper sequence Defective controller Replace controller