Waters Network Systems GSM2109-1009-8PoE Operating Manual

Contents

Waters Network Systems GSM2109-1009-8PoE Operating Manual Manual pdf 101 page image

Waters Network Systems GSM2109-1009-8PoE User’s Manual Page 1017.0 TroubleshootingAll Waters’ switching products are designed to provide reliability and consistently highperformance in all network environments. The installation of Waters’M S1008-2G-4POE/PSX1008-2G-4PoE switch is a straightforward procedure (See Sections3-5). Should problems develop during installation or operation, this section is intendedto help locate, identify and correct these types of problems. Please follow thesuggestions listed below prior to contacting your supplier. However, if you are unsureof the procedures described in this section or if the Waters’ switch is not performing asexpected, do not attempt to repair the unit; instead contact your supplier for assistanceor contact Waters Network Systems’ Customer Support Center at 800.328.2275 or emailcarolynl@watersnet.com.7.1 Before Calling for Assistance1. If difficulty is encountered when installing or operating the unit, refer back to theInstallation Section of this manual. Also check to make sure that the variouscomponents of the network are operational and compatible.2. Check the cables and connectors to ensure that they have been properly connectedand the cables/wires have not been crimped or in some way impaired duringinstallation. (About 90% of network downtime can be attributed to wiring andconnector problems.)3. Make sure that an AC power cord is properly attached to the switch.4. Be certain that each AC power cord is plugged into a functioning electrical outlet.Use the PWR LEDs to verify each unit is receiving power.5. If the problem is isolated to a network device other than the Waters’ switch, it isrecommended that the problem device be replaced with a known good device.Verify whether or not the problem is corrected. If not, go to next step. If theproblem is corrected, the Waters’ switch and its associated cables are functioningproperly.6. If the problem continues, contact Waters Network Systems Customer Service at