TorqueMaster® Plus Reset InstructionsIMPORTANT: THE DRAWBAR OPERATOR FORCE SETTINGS MUST BE ADJUSTED AC-CORDING TO THE MANUFACTURER’S INSTRUCTIONS. SOME LIGHTER WEIGHT DOORS AREDESIGNED TO OPERATE WITH A SINGLE COUNTERBALANCE SPRING. IF THAT COUNTER-BALANCE SPRING BREAKS AND THE DRAWBAR OPERATOR’S FORCE SETTINGS ARE NOTADJUSTED ACCORDING TO THE MANUFACTURER’S SPECIFICATIONS, THE DRAWBAROPERATOR MAY THEN HAVE THE CAPABILITY OF LIFTING THE DOOR TO THE OPEN POSI-TION, DESPITE THE BROKEN COUNTERBALANCE SPRING. THIS SCENARIO WILL CAUSETHE COUNTERBALANCE LIFT CABLES TO GO SLACK AND ENGAGE THE TORQUEMASTER®PLUS SAFETY SYSTEM. IF A PERSON IS UNAWARE OF THE SLACK COUNTERBALANCE LIFTCABLES AND THE ENGAGED TORQUEMASTER® PLUS SAFETY SYSTEM AND ACTIVATES THEMISADJUSTED DRAWBAR OPERATOR, DAMAGE WILL LIKELY OCCUR TO THE DOOR ANDDRAWBAR OPERATOR. THE POTENTIAL ALSO EXISTS THAT THE PERSON ACTIVATING THEDRAWBAR OPERATOR UNDER THIS SCENARIO COULD BE SEVERELY INJURED.WARNINGREAD THESE INSTRUCTIONS CAREFULLY BEFORE ATTEMPTING TORESET THE TORQUEMASTER® PLUS SYSTEM. IF IN QUESTION ABOUTANY OF THE PROCEDURES, DO NOT PERFORM THE WORK. INSTEAD,HAVE A QUALIFIED DOOR SYSTEMS TECHNICIAN RESET THE SYSTEM.WARNINGTO AVOID SEVERE OR FATAL INJURY, DO NOT STAND OR WALK UNDERA MOVING DOOR, OR PERMIT ANYONE TO STAND OR WALK UNDER ANELECTRICALLY OPERATED DOOR.This door is equipped with a TorqueMaster® plus system, a safety feature which preventsthe door from rapidly descending in case of spring failure or forceful manual operation. If thesystem engages with the door in the open position, personal items that are left unattended inthe garage or home are at risk to theft. To ensure the safekeeping of these items, close thegarage door.Typical signs of an engaged system.Single spring system: Visually inspect the TorqueMaster® Plus right hand end bracket toconfirm that the system has engaged (see illustration). If the system is engaged, then thedoor will not close. If the drawbar operator force settings were properly set during the initialinstallation, the door will not open. If the drawbar operator can physically overcome theweight of the door and lift it to the open position, then the counterbalance lift cables will beslack. If the system is engaged, DO NOT attempt to make the repairs. Instead, have a traineddoor system technician make the necessary repairs to counterbalance lift cables, springassemblies and other hardware.Double spring system: Visually inspect the TorqueMaster® Plus end brackets to confirmthat the system has engaged (see illustration). Door makes a distinct “clicking” noise uponbeing opened. If the system is engaged, carefully follow the reset instructions below or referto the reset tag (attached to right hand end bracket) to reset the TorqueMaster® Plus system.Resetting an engaged TorqueMaster® Plus double spring system only:1. First, locate and visually inspect the TorqueMaster® plus end bracket(s) to confirm that thesystem has engaged (see illustration).2. With the door in the fully closed position, place locking pliers onto both vertical tracks justabove the third track roller. Disengage the drawbar operator (if installed) by pulling or placingthe emergency disconnect in the manually operated position.3. With assistance, carefully remove locking pliers and raise the door to the fully open posi-tion.4. Place locking pliers onto both vertical tracks just below the bottom track roller on bothsides.5. Now is a good time to remove vehicles or personal items from garage to provide clearaccess to end brackets.6. For single spring applications: Flip the ratchet pawl knob on the right hand end bracketto the upper position. For double spring applications: Flip the ratchet pawl knob on bothend brackets to the upper position (see illustration).7. Raise door 2”-3” and then lower door. Repeat this process until the system resets (seedisengaged system illustrations).IMPORTANT: BE PREPARED TO SUPPORT THE TOTAL WEIGHT OF THE DOOR.8. Cautiously remove the locking pliers from the vertical tracks. With assistance lower door.Checking springs for tension:9. Starting on the right hand side, place a ratchet wrench, 5/8” socket and a 3” extensionon the TorqueMaster® Plus winding shaft (see illustration). Ensure ratchet is set so that it willtighten counter clockwise on the right hand side, and clockwise on the left hand side. If ten-sion is present, remove the ratchet and check the left hand side. If spring(s) have tension, thedoor will need to be balanced; refer to step, Balancing Door, to do this. If no spring tension ispresent, contact a qualified trained door system technician to replace the spring(s).IMPORTANT: TO AVOID POSSIBLE INJURY, HAVE A TRAINED DOOR SYSTEMS TECHNICIANMAKE ADJUSTMENTS/ REPAIRS TO COUNTERBALANCE LIFT CABLES, SPRING ASSEMBLIESAND OTHER HARDWARE.No space between drum pawl andcable drum indicates engagement Space between drum pawl and cabledrum indicates non-engagementRatchetpawlBelowviewSideview Drumpawl DrumpawlCabledrum CabledrumDrum wrap(if applicable) RatchetwrenchEnd bracketPawlWindingshaftRatchet wheelPawl knob inlower positionPawl knob inupper positionPawl3”Ratchetextension5/8” socketTorqueMaster® Plusreset instructions tagInside LockInstall the inside lock on the second section of the door. Secure the lock to the section with(4) 1/4” - 20 x 11/16” self drilling screws. Square the lock assembly with the door section,and align with the square hole in the vertical track. The inside lock should be spaced ap-proximately 1/8” away from the section edge.IMPORTANT: INSIDE LOCK(S) MUST BE REMOVED OR MADE INOPERATIVE IN THE UN-LOCKED POSITION IF AN OPERATOR IS INSTALLED ON THIS DOOR.InsidelockEnd cap1/4”-20 x 11/16”Self drilling screwsSquare hole invertical trackLock(Second)section1/8”Pull Down RopeWARNINGDO NOT INSTALL PULL DOWN ROPE ON DOORS WITH OPERATORS.CHILDREN MAY BECOME ENTANGLED IN THE ROPE CAUSING SEVERE ORFATAL INJURY.Measure and mark the jamb approximately 48” to 50” (1220 to 1270 mm) from floor on theright or left side of jamb. Drill 1/8” pilot hole for no. 6 screw eye. Tie the pull down rope to theno. 6 screw eye and to the bottom corner bracket, as shown.16Optional Installation