XPR Access EWS-DR Installer Manual
Also see for EWS-DR: Installer manual
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Contents | 
www.xprgroup.com48. TROUBLESHOOTING1. Reader is not reading the card.-Check the power supply at reader. If the voltage is low use additional wires for power supply.-Check the connection of the wires in EWS-DR reader terminals.-Check if the card type match the reader or the readers card type setup.-Check for correct wiring.2. Reader is reading the card, but no reaction from the controller or access event in the software.-Check in software if readers Wiegand setting match the reader Wiegand output.-Check if cable length is within the specifications of the reader. If reader is working with short cable then the problem is voltage drop on powersupply lines. In this case use free wires as additional power supply lines for the reader. If you have only one free wire use it to improve the 0V line.3. Communication via RS 485 line is inconsistent or non-existing ( in the software, controller is switching online/offline status).-Check if A and B lines are correctly connected at all terminals/devices.-Check if one of the RS 485 lines is disconnected at some point.-Check termination configuration of RS 485 line in all devices.4. Controller loses time and users after mains power failure.-Replace the controller coin battery (Cr2032).-Always use power supply with battery charger and battery of at least 4 Ah.5. Software cannot connect to controller via TCP.-Make sure there is no other device with the same IP address in the network.-Make sure there is no other software communicating with the controllers.-Check with the WEB interface of the EWS-DR if the settings are correct.6. Searching portals in software shows only some or none of the portals.-In the software under settings/system parameters disable the item “use default PC network interface only’.7. Controller does not perform some options configured by software.-Check the controller firmware by right-clicking on the controller icon and selecting “Check version item”. Upgrade the firmware by right-clickingon the controller icon and select “Firmware upgrade item”.This product herewith complies with requirements of EMC directive 2014/30/EU. In addition it complies with RoHS2 directive EN50581:2012Note: If the Controller/Portal can not be added automatically by search option, add them manually.For any other feature, see the HELP File located whithin the software itself |
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