22Return Procedure1. Package the unit safely, preferably using the original box andpacking materials. Please ensure that your product is shippedfully insured in the original packaging or equivalent. Thiswarranty will not apply where the product is damaged due toimproper packaging.2. Include the following:• The RMA number supplied by Xantrex Technology, Inc.clearly marked on the outside of the box.• A return address where the unit can be shipped. Postoffice boxes are not acceptable.• A contact telephone number where you can be reachedduring work hours.• A brief description of the problem.3. Ship the unit prepaid to the address provided by your Xantrexcustomer service representative.If you are returning a product from outside of the USA orCanada In addition to the above, you MUST include returnfreight funds and are fully responsible for all documents, duties,tariffs, and deposits.If you are returning a product to a Xantrex Authorized ServiceCenter (ASC) A Xantrex return material authorization (RMA)number is not required. However, you must contact the ASC priorto returning the product or presenting the unit to verify any returnprocedures that may apply to that particular facility.