Xerox Phaser 4510 Evaluator Guide 11Unrivaled service and supportBehind every Xerox product is a large networkof customer support that’s unrivaled in theindustry and available when you need it. Xeroxservice professionals use leading-edge tech-nologies to keep you up and running. They’reeven linked to the engineers who designed yourproduct, so you can be confident when youchoose Xerox. And Genuine XEROX® suppliesare always readily available.Total satisfaction guaranteedThe exclusive Xerox Total SatisfactionGuarantee, recognized as unique in the indus-try, covers every Phaser device that has beencontinuously maintained by Xerox or its autho-rized representatives under a Xerox expresswarranty or Xerox maintenance agreement. Youdecide when you’re satisfied.Xerox Office Services SupportAsset Management Services• Asset Optimization and Tracking —Process and tools to optimize an enterprise’soffice output infrastructure and reduce overallcosts• Break-Fix Management — Single point ofownership and management for break-fixservice for all brands of office output devices• Supplies Management — Process and tools toprocure, monitor and replenish all document-related supplies proactivelyImaging and OutputManagement Services• Output Management — Single point ofmanagement of office output from all outputdevices, regardless of manufacturer• Image Capture and Workflow —Cost-efficient solutions for capturing, manag-ing, retrieving and distributing informationinto digital repositoriesSupport Services• Technology Procurement andDeployment — A creative and flexible end-to-end print/computer product acquisition solu-tion that uses a single-point-of-contact modelwhile lowering the total cost of acquisition• Help Desk Services — A broad rangeof enterprise services managed through acentralized single point of contactand delivered through an on-site oroff-site model• End User Services — Microsoft softwareimplementation, IT project consulting, andcustomer educationAccess Managed Services• Student and Library Patron Access — Customdesigned and implemented customer-man-aged solutions forstudent and library patron printaccess managementAdditional Information SourcesWhat’s in the box:• Phaser 4510 Printer• Toner cartridge (10,000 print capacity)• Drum cartridge (60,000 print capacity)• World Kit (includes software and documen-tation CD, Registration card and Warrantybooklet)• Power cordPhaser 4510 Front Panel:• The front panel offers tools and informationpages to help with machine setup, featureselections, operational problems, media feedand supply issues.On the web:Visit www.xerox.com/office for:• Product, supplies and support information• Downloading drivers• Finding your local Xerox salesrepresentative• Online documentationVisit www.xerox.com/office/support for:Support and service information, including thesame troubleshooting Knowledge Base used byXerox Customer Support staff to provide thelatest technical information on:• Application issues• Errors• Print-quality issues• TroubleshootingSection 3: Configurations, Specifications, Supplies,Options, Support and Additional Information SourcesSupport and Additional Information Sources