3-78 Phaser 7300 Color Printer Service ManualWindows printing problemsImage Never Prints1. Power cycle to the printer and try printing again.2. Try printing a test page from the printer driver’s properties dialog box.3. Try printing from another application.4. Try printing to another printer.5. Try printing from another computer.6. If the error returns, turn ON the PostScript error handler through the front panelPostScript Error Info in the Support menu, or CentreWare IS and print thedocument again. Take note of the information on the error page that just printed.Image Prints in Black-and-white1. Ensure the driver setting for the TekColor tab is not set to “Black & White”.Image is Rotated 90 Degrees1. In the application's Page Setup, make sure that the image is selected to print inportrait or landscape orientation to match the document. Also, ensure the selectedpaper size is correct.Network ProblemsThe Phaser 7300 printer maintains 4 logs in memory detailing network functions. Thelogs contain TCP/IP, NetWare and AppleTalk initialization events. The logs can beviewed from the front panel or accessed remotely via CentreWare IS.The logs list events chronologically. The log is limited in length; when the log is fullthe printer deletes the oldest record off the list as a new error occurs.There is a Connection Setup Page, Configuration Page and a Network Reset Menuavailable for troubleshooting Network problems.To print an Event Log, Runtime Log or Configuration Page:1. Enter normal ‘Customer Mode’.2. From the main menu, highlight Support Menu and press OK.3. Scroll and highlight Network Questions? and press OK.4. Highlight the appropriate menu item from the list and select OK.5. The page should now print.
