16 PHASER 8560 EVALUATOR GUIDEUNRIVALED SERVICE AND SUPPORTBehind every Xerox product is a large network of customer supportthat’s unrivaled in the industry and available when you need it.Xerox service professionals use leading-edge technologies to keepyou up and running. They’re even linked to the engineers whodesigned your product, so you can be confident when you chooseXerox. And Genuine XEROX® supplies are always readily available.TOTAL SATISFACTION GUARANTEEDThe exclusive Xerox Total Satisfaction Guarantee, recognized asunique in the industry, covers every Phaser device that has beencontinuously maintained by Xerox or its authorized representativesunder a Xerox express warranty or Xerox maintenance agreement.You decide when you’re satisfied.XEROX OFFICE SERVICES SUPPORTAsset Management Services• Asset Optimization and Tracking — Process and tools tooptimize an enterprise’s office output infrastructure andreduce hard costs.• Break-Fix Management — Single point of ownershipand management for break-fix service for all brands ofoffice output devices, regardless of manufacturer• Supplies Management — Process and tools to procure,monitor and replenish all document-related suppliesproactively.Imaging and Output Management Services• Output Management — Single point of management ofoffice output from all output devices, regardless ofmanufacturer• Image Capture and Workflow — Cost-efficient solutionsfor capturing, managing, retrieving and distributinginformation into digital repositories.Support Services• Technology Procurement and Deployment — A creativeand flexible end-to-end print/computer product acquisitionsolution that uses a single-point-of-contact model, whilelowering the total cost of acquisition.• Help Desk Services — A broad range of enterprise services,managed through a centralized single point of contact anddelivered through either an onsite or off-site model.• End User Services — Microsoft software implementation,IT project consulting and customer education.Access Managed Services• Student and Library Patron Access — Custom designedand implemented customer-managed solutions for studentand library patron print access management.ADDITIONAL INFORMATION SOURCESPhaser 8560 Front Panel:• The front panel offers tools and information pages tohelp with machine setup, feature selections, operationalproblem solutions, media feed and supply issues.Customer Documentation Contains:• Read Me First/Setup Poster• Quick Reference Guide• Training and Information CD• System Administrator’s CD• CentreWare Network Services• Print Drivers• Management ToolsOn the WebVisit www.xerox.com/office for:• Product, supplies and support information• Downloading drivers• Finding your local Xerox sales representative• Online documentationVisit www.xerox.com/office/support for:Support and service information, including the sametroubleshooting Knowledge Base used by XeroxCustomer Support staff to provide the latest technicalinformation on:• Application issues• Errors• Print-quality issues• TroubleshootingSUPPORT AND INFORMATION SOURCES