Xerox® Phaser® 4622 Evaluator Guide 11Unrivaled Service and SupportBehind every Xerox ® product is a large networkof customer support that’s unrivaled in theindustry and available when you need it.Xerox service professionals use leading-edgetechnologies to keep you up and running.They’re even linked to the engineers whodesigned your product, so you can be confidentwhen you choose Xerox. Plus, Genuine Xerox ®supplies are always readily available.Xerox ® Office Services SupportAsset Management Services• Asset Optimization and Tracking – Processand tools to optimize an enterprise’s officeoutput infrastructure and reduce overall costs• Break-Fix Management – Single point ofownership and management for break-fixservice for all brands of office output devices• Supplies Management – Process and tools toprocure, monitor and replenish all document-related supplies proactivelyImaging and Output Management Services• Output Management – Single point ofmanagement of office output from alloutput devices, regardless of manufacturer• Image Capture and Workflow –Cost-efficient solutions for capturing,managing, retrieving and distributinginformation into digital repositoriesSupport Services• Technology Procurement and Deployment– A creative and flexible end-to-end print/computer product acquisition solution thatuses a single-point-of-contact model whilelowering the total cost of acquisition• Help Desk Services – A broad range ofenterprise services managed through acentralized single point of contact anddelivered through an on-site or off-site model• End User Services – Microsoft softwareimplementation, IT project consulting,and customer educationAccess Managed Services• Student and Library Patron Access –Custom designed and implementedcustomer-managed solutions for studentand library patron print access managementXerox eConcierge ® ProgramFree extended service coverage for eligibleXerox ® printers through Xerox eConcierge ® – a$320 average value per year. Let the free XeroxeConcierge ® Supplies Assistant vastly simplifyevery aspect of tracking and ordering printersupplies for your networked printers for Xerox,HP, Lexmark and other leading brands. TheSupplies Assistant desktop application sends anautomatic alert when supplies are low and it’stime to order replacements – before you runout. The application automatically identifieseach printer model and its associated supplies,so you don’t have to. It even provides optionslike standard capacity and high capacity tonercartridges, when available.Additional Information SourcesWhat’s in the box:• Phaser 4622 printer• Toner cartridge (Average 13,000standard pages*)• Drum cartridge (Average 80,000standard pages**)• Power cord• Software and Documentation CDPhaser 4622 Front Panel:• The front panel offers tools and informationpages to help with machine setup, featureselections, operational problems, media feedand supply issues.On the web:Visit www.xerox.com/office for:• Product, supplies and support information• Finding your local Xerox sales representativeVisit www.xerox.com/office/support for:Support and service information, including thesame troubleshooting Knowledge Base used byXerox Customer Support staff to provide thelatest technical information on:• Downloading drivers• Online documentation* Declared Yield in accordance with ISO/IEC 19752. Yieldwill vary based on image, area coverage and print mode.** Approximate pages. Declared Yield based on letter-/A4-size20 lb. (75 gsm) pages. Yield will vary based on media type,size, weight, orientation, and usage patterns.Section 2: Configuration Summary, Specifications,Supplies and Support ResourcesSupport Resources