Xerox Phaser 6110 User Manual

Also see for Phaser 6110: Service documentation Brochure & specs Evaluator guide Quick guide

Contents

Xerox Phaser 6110 User Manual Manual pdf 34 page image

Solving Problems6.2Solving General Printing ProblemsFor problems with the operation of your printer, refer to thetable for suggested solutions.Problem Possible Cause SolutionThe printerdoes notprint.The printer is notreceiving power.Check the power cord connections.Check the power switch and thepower source.The printer is notselected as thedefault printer.Select Xerox Phaser 6110Series as your default printer.Check the printer forthe following:After locating the problem, clear it.If a printer system error occurs,contact your service representative.• The printer cover isnot closed.• Close the printer cover.• Paper is jammed. • Clear the paper jam. See 6.3.• No paper is loaded. • Load paper. See 2.3.• A toner cartridge isnot installed.• Install the toner cartridge. See5.3.The printer may be inmanual feed modeand out of paper.Check the message on the StatusMonitor program window, add paperto the tray and press thebutton on the control panel.The connection cablebetween thecomputer and theprinter is notconnected properly.Disconnect the printer cable andreconnect it.The connection cablebetween thecomputer and theprinter is defective.If possible, attach the cable toanother computer that is workingproperly and try to print adocument. You can also try using adifferent printer cable.The port setting isincorrect.Check the Windows printer settingto make sure that the print job issent to the correct port. If thecomputer has more than one port,make sure that the printer isattached to the correct one.The printer may beconfiguredincorrectly.Check the printer properties toensure that all of the print settingsare correct.The printerdoes notprint.(continued)The printer drivermay be incorrectlyinstalled.Reinstall the printer driver; see theSoftware Section. Try printing atest page.The printer ismalfunctioning.Check the LEDs on the control panelto determine if the printer isindicating a system error.The document size isso big that the harddisk space of thecomputer is notenough to access theprint job.Get more hard disk space and printthe document again.Paper doesnot feed intothe printer.Paper has beenloaded incorrectly.Remove paper from the tray andreload it correctly.Check that the paper guides are setcorrectly.There is too muchpaper in the tray.Remove excess paper from the tray.The paper is toothick.Use only paper that meets printerspecifications.A print job isextremelyslow.The job may be verycomplex.Reduce the complexity of thepage(s) or try adjusting the printquality settings.Adjust the print quality settings,such as reducing the resolution. Ifyou have set the resolution to Best,change it to Normal or Draft. Seethe Software section.Your printer prints A4-sized paper at16 ppm in black and white mode and4 ppm in colour mode.If using Windows 98/Me, the SpoolingSetting may be setincorrectly.From the Start menu, chooseSettings and Printers. Right-clickthe Xerox Phaser 6110 Seriesprinter icon, choose Properties,click the Details tab, and thenchoose the Spool Settings button.Select the desired spool setting.Half thepage isblank.The page orientationsetting may beincorrect.Change the page orientation in yourapplication. For details, see theSoftware Section.The paper size andthe paper sizesettings do notmatch.Ensure that the paper size in theprinter driver settings matches thepaper in the tray.Or, ensure that the paper size in theprinter driver settings matches thepaper selection in the softwareapplication settings you use.Problem Possible Cause Solution