Xerox WorkCentre 5638 Quick Use Manual

Also see for WorkCentre 5632: Quick use guide Quick start guide Evaluator guide Brochure & specs Specifications

Xerox WorkCentre 5638 Quick Use Manual Manual pdf 38 page image

Page 34 Quick Use GuideTroubleshootingIf you are unable to clear the fault, refer to the next section to contact your local XeroxWelcome and Support Centre for assistance.Xerox Welcome and Support CentreIf the difficulty persists, contact the Xerox Welcome and Support Centre. The Welcome andSupport Centre will want to know the following information: The nature of the problem, theMachine Serial number, the fault code (if any) plus the name and location of your company.Locating the Serial NumberNOTE: The serial number can also be found on a metal plate inside the front door.3 Document Jams¾ Remove all the documents from thedocument handler and documentglass as instructed.¾ Re-order the documents as at thestart of the job and reload. Thedocuments will be recycledautomatically to recover the job.1 ¾ Press the [Machine Status] button onthe control panel.2 ¾ The Machine Informationscreen displays.¾ Select the [Faults] tab to seedetails of recent faults,together with fault codes.3 ¾ Select [Machine Details] todisplay the CustomerSupport Number for theWelcome and SupportCentre and the MachineSerial Number.

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