TroubleshootingXerox ® WorkCentre® 6025 Multifunction Printer 159User GuideSymptom Cause SolutionThe toner cartridges are notXerox ® toner cartridges.Replace the toner cartridges withgenuine Xerox® toner cartridges. Fordetails, see Consumables on page 136.• Vertical black or color streaksor multiple colored streaks orlines• Streaks in one color onlyThe toner cartridges are notXerox ® toner cartridges.Replace the toner cartridges withgenuine Xerox® toner cartridges. Fordetails, see Consumables on page 136.There is a problem with thetoner cartridge for that color.Check the condition of the tonercartridge and replace it if necessary. Forassistance, go to the Xerox ® Supportwebsite atwww.xerox.com/office/WC6025support.Color around the edge ofprinting is incorrectThe color registration isincorrect.Adjust the color registration. For details,see Color Registration on page 131.Partial blanks, creased paper, orblotted printingThe paper is damp. Replace the paper.The paper is outside therecommended specificationrange.Replace the paper with a recommendedsize and type, and confirm that yourcontrol panel and print driver settings arecorrect. For details, see Supported Paperon page 66.The printer is worn or damaged. For assistance, go to the Xerox ® Supportwebsite atwww.xerox.com/office/WC6025support.The toner cartridges are notXerox ® toner cartridges.Replace the toner cartridges withgenuine Xerox® toner cartridges. Fordetails, see Consumables on page 136.The altitude setting is incorrect. Adjust the altitude setting of the printer.For details, see Adjusting the Altitude onpage 133.
