Xerox WorkCentre 6400 Evaluator Guide 21Section 3: Technical Specifications,Supplies and Support ResourcesSupport and Additional Information SourcesUnrivaled Serviceand SupportBehind every Xerox product is alarge network of customer supportthat’s unrivaled in the industry andavailable when you need it. Xeroxservice professionals use leading-edgetechnologies to keep you up and running.They’re even linked to the engineers whodesigned your product, so you can beconfident when you choose Xerox. AndGenuine Xerox supplies are always readilyavailable.Total SatisfactionGuaranteedThe exclusive Xerox Total SatisfactionGuarantee, recognized as unique in theindustry, covers every WorkCentre ® devicethat has been continuously maintainedby Xerox or its authorized representativesunder a Xerox express warranty or Xeroxmaintenance agreement. You decide whenyou’re satisfied.Xerox OfficeServices SupportAsset Management Services• Asset Optimization and Tracking:Process and tools to optimize anenterprise’s office output infrastructureand reduce• Overall costs• Break-Fix Management: Single pointof ownership and management forbreak-fix service for all brands of officeoutput devices• Supplies Management: Process andtools to procure, monitor and replenishall document-related supplies proactivelyImaging and OutputManagement Services• Output Management: Single pointof management of office outputfrom all output devices, regardless ofmanufacturer• Image Capture and Workflow:Cost-efficient solutions for capturing,managing, retrieving and distributinginformation into digital repositoriesSupport Services• Technology Procurement andDeployment: A creative and flexibleend-to-end print/computer productacquisition solution that uses a single-point-of-contact model while loweringthe total cost of acquisition• Help Desk Services: A broad range ofenterprise services managed througha centralized single point of contactand delivered through an on-site oroff-site model• End User Services: Microsoft softwareimplementation, IT project consulting,and customer educationAccess Managed Services• Student and Library Patron Access:Custom designed and implementedcustomer-managed solutions forstudent and library patron printaccess managementAdditionalInformation SourcesWhat’s in the box:• WorkCentre ® 6400 multifunction printer• Print cartridge (8,000 print capacity1 forCMY and 12,000 print capacity1 for Black)• World kit (includes Printer Installer andutilities CD, Software and document CD,Warranty booklet)• Power CordWorkCentre 6400 Front Panel:The front panel offers tools andinformation pages to help with machinesetup, feature selections, operationalproblems, media-feed and supply issues.On the web:Visit www.xerox.com/office for:• Product, supplies and supportinformation• Downloading drivers• Finding your local Xerox salesrepresentative• Online documentationVisit www.xerox.com/office/support for:Support and service information, includingthe same troubleshooting Knowledge Baseused by Xerox Customer Support staff toprovide the latest technical information on:• Application issues• Errors• Print-quality issues• Troubleshooting1 Average standard pages. Declared Yield inaccordance with ISO/IEC 19798. Yield will varybased on image, area coverage and print mode