Xerox WorkCentre 7120/7125 Evaluator Guide 21Unrivaled service and supportBehind every Xerox product is alarge network of customer supportthat’s unrivaled in the industry andavailable when you need it. Xeroxservice professionals use leading-edgetechnologies to keep you up and running.They’re even linked to the engineers whodesigned your product, so you can beconfident when you choose Xerox. Andgenuine Xerox supplies are alwaysreadily available.Total satisfaction guaranteedThe exclusive Xerox Total SatisfactionGuarantee, recognized as unique in theindustry, covers every WorkCentre devicethat has been continuously maintainedby Xerox or its authorized representativesunder a Xerox express warranty or XeroxMaintenance agreement. You decide whenyou’re satisfied.Xerox Office Services SupportAsset management services• Asset Optimization and Tracking— Process and tools to optimize anenterprise’s office output infrastructureand reduce hard costs.• Break-Fix Management — Singlepoint of ownership and managementfor break-fix service of all brands ofoffice output devices, regardless ofmanufacturer.• Supplies Management — Processand tools to procure, monitor andreplenish all document-related suppliesproactively.Imaging and outputmanagement services• Output Management — Single pointof management of office outputfrom all output devices, regardless ofmanufacturer.• Image Capture and Workflow —Cost-efficient solutions for capturing,managing, retrieving and distributinginformation into digital repositories.Support services• Technology Procurement andDeployment — A creative and flexibleend-to-end print/computer productacquisition solution that uses a single-point-of-contact model while loweringthe total cost of acquisition.• Help Desk Services — A broad range ofenterprise services, managed through acentralized single point of contact anddelivered through either an on-site oroff-site model.• End User Services — Microsoft softwareimplementation, IT project consulting,and customer education.Access managed services• Student and Library Patron Access —Custom designed and implementedcustomer-managed solutions.Additional Information SourcesWorkCentre 7120/7125 front panel:• The front panel offers tools andinformation pages to help withmachine setup, feature selections,operational problems, and mediafeed and supply issues.Customer Documentation:• Installation Guide• Quick Use Guide• Software and Documentation CD-ROM• Warranty BookletOn the Web:Visit www.xerox.com/office for:• Product, supplies, and supportinformation• Downloading drivers• Finding your local reseller• Online documentationVisit www.xerox.com/office/support for:Support and service information, includingthe same troubleshooting Knowledge Baseused by Xerox Customer Support staff toprovide the latest technical information on:• Application issues• Errors• Print-quality issues• TroubleshootingSection 3: Configuration Summary, Specifications,Supplies and Support ResourcesSupport Resources