Xerox WorkCentre 7232 / 7242 Evaluator Guide 23Support and Additional Information SourcesUnrivaled service andsupportBehind every Xerox product is a large net-work of customer support that’s unrivaledin the industry and available when youneed it. Xerox service professionals useleading-edge technologies to keep you upand running. They’re even linked to theengineers who designed your product, soyou can be confident when you chooseXerox. And Genuine XEROX® supplies arealways readily available.Total satisfaction guaranteedThe exclusive Xerox Total SatisfactionGuarantee, recognized as unique in theindustry, covers every Phaser device thathas been continuously maintained byXerox or its authorized representativesunder a Xerox express warranty or Xeroxmaintenance agreement. You decide whenyou’re satisfied.Xerox Office Services SupportAsset Management ServicesAsset Optimization and Tracking —•Process and tools to optimize an enter-prise’s office output infrastructure andreduce hard costsBreak-Fix Management — Single•point of ownership and managementfor break-fix service for all brands ofoffice output devices, regardless ofmanufacturerSupplies Management — Process•and tools to procure, monitor andreplenish all document-relatedsupplies proactivelyImaging and OutputManagement ServicesOutput Management — Single point•of management of office outputfrom all output devices, regardless ofmanufacturerImage Capture and Workflow —•Cost-efficient solutions for capturing,managing, retrieving and distributinginformation into digital repositoriesSupport ServicesTechnology Procurement and•Deployment — A creative and flexibleend-to-end print/computer productacquisition solution that uses a single-point-of-contact model while loweringthe total cost of acquisitionHelp Desk Services — A broad range of•enterprise services, managed through acentralized single point of contact anddelivered through either an on-site oroff-site modelEnd User Services — Microsoft software•implementation, IT project consulting,and customer educationStudent/Patron Access ServicesStudent and Library Patron Access —•Custom designed and implementedcustomer-managed solutions forstudent and library patron print-accessmanagementAdditional InformationSourcesWorkCentre 7232 / 7242 Series FrontPanel:The front panel offers tools and infor-•mation pages to help with machinesetup, feature selections, operationalproblems, media feed and supply issues.Customer Documentation Contains:Installation Guide•Quick User Guide•Software and Documentation CD-ROM•Registration Card•Warranty Booklet•On the Web:Visit www.xerox.com/office for:Product, supply and support information•Downloading drivers•Finding your local Xerox sales•representativeOnline documentation•Visit www.xerox.com/office/support for:Support and service information,•including the same troubleshoot-ing Knowledge Base used by XeroxCustomer Support staff to provide thelatest technical information on:Application issues–Errors–Print-quality issues–Troubleshooting–