Xerox WorkCentre 7970 Manual

Also see for WorkCentre 7970: Secure installation and operation User guide System administrator guide

Contents

Xerox® WorkCentre® 7970 Evaluator Guide 15Unrivaled Service and SupportBehind every Xerox ® product is a large networkof customer support that’s unrivaled in theindustry and available when you need it.Xerox service professionals use leading-edgetechnologies to keep you up and running.They’re even linked to the engineers whodesigned your product, so you can be confidentwhen you choose Xerox. And genuine Xerox ®supplies are always readily available.Total Satisfaction GuaranteedThe exclusive Xerox Total SatisfactionGuarantee, recognized as unique in theindustry, covers every Xerox ® WorkCentre ®device that has been continuously maintainedby Xerox or its authorized representatives undera Xerox express warranty or Xerox maintenanceagreement. You decide when you’re satisfied.Xerox ® Office Services SupportAsset Management Services• Asset Optimization and Tracking – Processand tools to optimize an enterprise’s officeoutput infrastructure and reduce hard costs• Break-Fix Management – Single point ofownership and management for break-fixservice of all brands of office output devices,regardless of manufacturer• Supplies Management – Process and tools toprocure, monitor and replenish all document-related supplies proactivelyImaging and Output Management Services• Output Management – Single point ofmanagement of office output from all outputdevices, regardless of manufacturer• Image Capture and Workflow –Cost-efficient solutions for capturing,managing, retrieving and distributinginformation into digital repositoriesSupport Services• Technology Procurement and Deployment– A creative and flexible end-to-end print/computer product acquisition solution thatuses a single-point-of-contact model whilelowering the total cost of acquisition• Help Desk Services – A broad range ofenterprise services, managed through acentralized single point of contact anddelivered through either an on-site or off-sitemodel• End User Services – Microsoft ® softwareimplementation, IT project consulting, andcustomer educationAccess Managed Services• Student and Library Patron Access –Custom designed and implementedcustomer-managed solutionsAdditional Information SourcesWorkCentre 7970Front Panel:• The front panel offers tools and informationpages to help with machine setup, featureselections, operational problems, media feedand supply issues.Customer Documentation:• Installation Guide• Quick Use Guide• Software and Documentation CD-ROMOn the Web:Visit www.xerox.com/office for:• Product, supplies, and support information• Downloading drivers• Finding your local reseller• Online documentationVisit www.xerox.com/office/support for:Support and service information, including thesame troubleshooting Knowledge Base used byXerox Customer Support staff to provide thelatest technical information on:• Application issues• Errors• Print-quality issues• TroubleshootingSection 3: Configuration Summary, Product Specifications,Finishing Options and Supplies and Support ResourcesSupport Resources

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