Xerox WorkCentre XL2120 User Manual

Xerox WorkCentre XL2120 User Manual Manual pdf 56 page image

47Problem SolvingProblem Solving ChartThe following chart lists some conditions that may occur and therecommended solutions. Follow the suggested solutions untilthe problem is corrected. Refer to the Status Code Chart in thissection for status code information. For up-to-date solutions youcan visit the Xerox website at www.xerox.com/support underthe Suport section. If the problem persists, please refer to theInformation section for the appropriate telephone numbers.Condition Suggested solutionsReady indicatordoes not light.Check that the WorkCentre is pluggedinto an electrical receptacle.Ensure that there is power to thereceptacle and that the WorkCentrepower is in the ON position.Copies are toolight or too dark.If the original is light, select the lowercopy contrast position to darken thebackground of the copies. Check for abroken Corotron Wire. Refer toWorkCentre Care section for thelocation of the corotron wire.If the original is dark, select the uppercopy contrast position to lighten thebackground of the copies.Smears, lines,marks, or spotson copies.If defects are on the original, press theCopy Contrast Key to lighten thebackground of your copies.If no defects are on the original, cleanthe Document Glass and underside ofthe Document Cover. (Refer toWorkCentre Care.)If the above solutions do not help, cleanthe Corotron Wire. (Refer to WorkCentreCare.)Copy image isskewed.Ensure that original is positionedcorrectly on Document Glass.Check that copy paper is loadedcorrectly.Blank copies. Ensure that the original is face down onthe Document Glass.Check for a broken Corotron Wire. Referto WorkCentre Care section for thelocation of the Corotron Wire.