195ćGuide on Trouble-shootingIn case any fault occurs for the printer, it can be handled in accordance with this chapter, If the faultcannot be solved in this way, contact the dealer or the manufacturer.5.1 Power Supply5.2 PrintingFault Possible cause SolutionPower indicatoris not onAC/DC power adaptor is notconnected properlyConnect the power adaptor againAC/DC power adaptor is in fault Change the power adaptorPower supply circuit on themainboard is in faultRepair or change the mainboardLamp panel is in fault Repair or change the lamp panelFault Possible cause SolutionPrint out emptypaperPrinting paper is not loaded correctly Load printing paper as per the requirements in themanualPaper type is not correct Use thermal paper for printingPrinting head is damaged Change the printing headThe mainboard is damaged Repair or change the mainboardPrinting paper is not loaded correctly Load printing paper as per the requirements in themanualPrinting quality ispoor/dimPaper quality is poor Use paper with equivalent qualitySetting is not correct Improve printing concentrationThe printing head is damaged Change printing headPrinting dirtPaper is dirty or paper quality is poor Check or change printing paperThe printing head is dirty Use alcohol to clean printing head