Date: 10/15/07, Rev: 07-10 Page 11 of 12 TM.F7.03Drives Technical Support in USA and CanadaTechnical Support for Inverters and Drives is available by phone as follows:Normal: Monday through Friday during the hours of 8 a.m. to 5:00 p.m. C.S.T.Emergency: After normal hours, 7 days a week including weekends and holidaysTo contact Drives Technical Support, please call 1-800-YASKAWA (927-5292).From the menu, dial 2 for Inverter and Drive Products, then 5 for Technical Support.Drives Technical Support can also be reached by e-mail at DriveSupport@yaskawa.com.Support information, such as technical manuals, FAQs, instruction sheets and software downloads are available atour website, www.yaskawa.com.When calling for technical support, please have the following materials available:• The appropriate Technical Manual in hand because the support associate may refer to this• Complete nameplate information from the drive and the motor.• (Confirm that Drive Nameplate Output amps is equal to or greater than Motor Nameplate amps)• A list with your parameter settings• A sketch of the electrical power train, from AC line to motor, including filters and disconnectsField Service, Start Up Assistance, Factory Repair, Replacement Parts, and Other SupportContact Drives Technical Support for help with any of these needs.Technical TrainingTraining is conducted at Yaskawa training centers, at customer sites, and via the internet.For information, visit www.yaskawa.com or call 1-800-YASKAWA (927-5292).From the phone menu, dial 2 for Inverter and Drive Products, then 4 for Product Training.Support in Other CountriesYaskawa is a multi-national company with offices and service representation around the world.To obtain support, always contact the local distributor first for guidance and assistance.Contact the closest Yaskawa office listed for further assistance.11.0 Yaskawa Support