Yealink CP960Support:Phone Guides & Online Traininghawaiiantel.com/VoiceSupportCustomer Support643-8647Web Portalhttps://bvoip.hawaiiantel.comTouch Screen Display ViewsMenu Lines Active Calls• Default Display• Displays phone extension attop• Access Settings, Browser,Message, Directory, etc.• Accessed by swiping to left on homescreen• Displays phone lines andup to 5 soft keys• Displayed when you’re on anactive call• Displays name of calling party• Can Hold, Do Not Disturb, New Call,Transfer• Displayed if you have multipleactive calls or calls on-hold• Tap Previous Call to display thefirst call

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Yealink CP960 Quick Start Manual

Introduction

Getting Started

Resource Files

Obtaining Template Files

Provisioning Yealink IP Phones

Auto Provisioning Process

New Mechanism – With Boot Files

Major Tasks for Auto Provisioning

An Instance of Auto Provision Configuration

Managing Boot Files

Creating MAC-Oriented Boot File

Managing Configuration Files

Editing MAC-Oriented CFG File

Creating a New CFG File

Encrypting Configuration Files

Managing Resource Files

Configuring a Provisioning Server

Configuring a TFTP Server

Obtaining the Provisioning Server Address

Plug and Play (PnP) Server

DHCP Options

Phone Flash

Configuring Wildcard of the Provisioning Server URL

Triggering the IP Phone to Perform Auto Provisioning

Repeatedly

Weekly

Flexible Auto Provision

Auto Provision Now

Multi-mode Mixed

Auto Provisioning via Activation Code

Downloading and Verifying Configurations

Using MAC-local CFG File

Troubleshooting

Glossary

Appendix

Configuring an FTP Server

Configuring an HTTP Server

One Talk CP960

declaration of conformity

class b digital device or peripheral

gnu gpl information

about this guide

Configuration Methods

Customizing Your Phone

Configuring a Static IPv4 Address

Registering Accounts

SIP Session Timer

Configuring SIP Session Timer

Time & Date

Configuring NTP Server

Configuring Daylight Saving Time

Viewing the Directory on the Phone

Enabling Presenting the Caller Identity

Downloading the Business Group Contacts

Searching for a Contact in the Remote Phone Book

Configuring Search Source List

Line Key Features

automatic call back

directed pickup

park call

group listening

keypad lock

multicast paging

speed dial

xml group

Keypad Lock

Configuring the Keypad Lock

Dial-now

Configuring the Delay Time for Dial-now Rules

Configuring Live Dialpad

Downloading Configuration Files to Phones

Power On

Zero Touch

Basic Call Features

Activating DND in Phone Mode

Transferring Calls

Local Conference Call

Managing Conference Participants

Call Park and Call Retrieve

Configuring an Enhanced Park Call Key

Configuring a Retrieve Parked Call Key

Retrieving a Call

Picking up a Call

Picking up a Call for a Group

Advanced Phone Features

LED Indicator

Intercom and Push-to-Talk

Configuring an Intercom/PTT Key

Using Push-to-Talk

Multicast Paging

Configure a Paging List key

Configuring a Codec for Multicast Paging

Configuring Multicast Listening Addresses

Sending RTP Stream via a Multicast Paging Key

Sending RTP Stream via a Paging List Key

Transmitting DTMF Digit

Display Issues

Why do I get poor sound quality during a call

Firmware and Upgrading Issues

Why doesn't the IP phone update the configuration

Rebooting Issues

Protocols and Ports Issues

Password Issues

Regulatory Notices

end user license agreement

patent information

Initialization Process Overview

Configuring the VLAN

Phone Network

IPv4 Configuration

IPv6 Configuration

DHCP Option for IPv4

DHCP Option 66, Option 43 and Custom Option

DHCP Option 12

PPPoE

LLDP Configuration

CDP Configuration

DHCP VLAN

VLAN Setting Configuration

Real-Time Transport Protocol (RTP) Ports

Network Address Translation (NAT)

Keep Alive Configuration

SIP Port and TLS Port Configuration

Reserved Ports

Internet Port and PC Port

Internet Port and PC Port Configuration

VPN Related Files

Quality of Service (QoS)

Voice, Video and SIP QoS Configuration

x Authentication Configuration

TR-069 Device Management

TR-069 Configuration

Phone Provisioning

Common Boot File

Customizing a Boot File

Common CFG File

Configuration File Customization

Files Download Process

Provisioning Methods Priority

Accessing the Web User Interface

Web Server Type Configuration

Navigating the Web User Interface

Auto Provisioning Settings Configuration

User-Triggered Provisioning Settings Configuration

Setting Up a Provisioning Server

Zero Touch Provision Configuration

PnP Provision Configuration

Static Provision Configuration

Auto Provisioning Flowchart for Keep User's Personalized Configuration Settings

Example: Keeping User's Personalized Settings

Clearing User's Personalized Configuration Settings

Firmware Upgrade

Phone Customization

Language Display Configuration

Customizing a Language Pack for Phone Display

Example: Setting a Custom Language for Phone Display

Customizing a Language Pack for Note Display

Custom Language for Web and Note Display Configuration

Wallpaper

Wallpaper Customization

Screensaver Configuration

Backlight

Page Tips

Phone Page Tips Configuration

Expansion Module Page Tips

Time and Date

NTP Settings

NTP Configuration

DST Settings

Customizing Auto DST File

DST Configuration

Time and Date Manually Configuration

Date Customization Rule

Call Display Configuration

Display Method on Dialing

Key As Send Configuration

Supported Call States and Soft Keys

Softkey Layout File Customization

Softkey Layout File Elements and Attributes

Softkey Layout Configuration

Example: Setting the Soft Keys Layout in Talking State

Notification Popups Configuration

Power/Mute LED Indicator

Bluetooth

Overview

Icon Instructions

Line Key Icons

Other Icons

LED Instructions

Web User Interface

Documentations

Optional Accessories

Phone Installation

Connect the Power and Wired Network

Connect the Optional PC

Connect the Optional External Speaker