Table of ContentsixAdvanced Phone Features ....................................................111Busy Lamp Field (BLF) ..................................................................................................... 111BLF List ............................................................................................................................... 113Call Recording .................................................................................................................. 115Hot Desking ...................................................................................................................... 117Intercom ............................................................................................................................ 118Outgoing Intercom Calls .............................................................................................. 118Incoming Intercom Calls .............................................................................................. 119Using Intercom .............................................................................................................. 121Multicast Paging ............................................................................................................... 121Sending RTP Stream ..................................................................................................... 121Receiving RTP Stream ................................................................................................... 124Using Multicast Paging ................................................................................................. 125Music on Hold ................................................................................................................... 127Automatic Call Distribution (ACD).................................................................................. 127Shared Call Appearance (SCA) .................................................................................... 129Configuring SCA Feature on the IP Phone ................................................................. 130Using SCA Feature on the IP Phone ............................................................................ 136Bridged Line Appearance (BLA) .................................................................................... 142Configuring BLA Feature on the IP Phone .................................................................. 143Using BLA Feature on the IP Phone ............................................................................. 146Messages .......................................................................................................................... 148Short Message Service (SMS) .................................................................................... 148Voice Mail ...................................................................................................................... 151Message Waiting Indicator (MWI) ............................................................................. 152Troubleshooting .....................................................................155General Issues .................................................................................................................. 155Display Issues ................................................................................................................... 155Password Issues ................................................................................................................ 156Call Issues ......................................................................................................................... 157Headset & Handset Issues .............................................................................................. 157Audio Issues ...................................................................................................................... 158Log Issues .......................................................................................................................... 160Reboot & Upgrade & Reset Issues .................................................................................. 163Regulatory Notices ................................................................167Service Agreements ........................................................................................................ 167Limitations of Liability ...................................................................................................... 167Safety Instructions ............................................................................................................ 167