Yealink SIP-T22P User Manual

Also see for SIP-T22: Owner's manual Quick installation guide User guide Administrator's guide Quick start guide

Yealink SIP-T22P User Manual Manual pdf 87 page image

Troubleshooting77Why doesn’t the phone pair with my Lync client? Ensure that your Lync client is installed on your PC/PAD and a Lync user signs in toLync server successfully. Ensure that the user signing on the phone is the same as the one signing on theLync client. Re-pair the phone and Lync client manually. Ensure that Yealink BToE Connector and application driver are successfully installedon your PC/PAD, and both of them start successfully. If the phone still cannot pairwith the Lync client, reboot the PC/PAD. After reboot, if the phone still cannot pair with the Lync client, uninstall the YealinkBToE Connector and application driver, and then reinstall them.Why can’t I get a dial tone? Check for any loose connections and whether the phone has been installedproperly. For installation instructions, refer to Phone Installation on page 9. Switch between the Handset, Headset (if present) or Hands-Free Speakerphone tocheck whether the dial tone is present for one of the audio modes.If the dial tone exists on another audio mode, connect a different handset orheadset to isolate the problem.Why doesn’t the phone ring?Check the ringer volume on the phone. To adjust the ringer volume setting, press theVolume key when the phone is idle. For more information, refer to Volume on page 24.Why is my handset not working?Check that the handset cord is fully connected to both the handset jack on the phoneand handset. Refer to Phone Installation on page 9.Why is my headset not working? Check that the headset cord is fully connected to the headset jack on the phone.Refer to Phone Installation on page 9. Check that the headset volume is adjusted to an appropriate level. Refer to Volumeon page 24.Why does the phone play a tone when there is a call on hold? How to disable it?When there is a call on hold, the phone will play a hold tone every 30 seconds. Play holdtone is enabled by default. Play hold tone and the interval of playing a hold tone areconfigurable via web user interface only.