Yealink SIP-T42G User Manual

Also see for Yealink SIP-T42G: Developer's guide Administrator's guide Manual Auto provisioning guide Getting started

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Yealink SIP-T42G User Manual Manual pdf 113 page image

Basic Call Feature103is full, or if the call times out while in the queue, the caller might hear a message andthen is either disconnected or transferred to a different destination, such as a differentphone number or voicemail.The Response Group application uses standard response group routing methods toroute the call to the next available agent. The system administrator can configure therouting methods of response group on the Skype for Business Server.The routing methods of response group are as follows: Longest idle method: The call is routed to the agent who has the longest idle time.If the agent is unavailable, the call goes into the next agent who has the longestidle time until the call is answered. Parallel method: The call is routed to all idle agents.All idle agents are called at the same time for every incoming call. Round robin method: The call is routed to the agent ordered by agent list circularly.If the agent is unavailable, the call goes into the next agent ordered by agents listcircularly until the call is answered or the agent list end. Serial method: The call is routed to the agent ordered by agents list orderly.If the agent is unavailable, the call goes into the next agent ordered by agents listorderly until the call is answered. Attendant method: The call is routed to the agents who sign into Skype for BusinessServer or response group.All agents are called at the same time for every incoming call, regardless of theircurrent presence.For example, a response group named “yealink” is configured in advance. When a usernamed “Hedy” calls the response group, the screen of the agent’s phone is shown asbelow:NoteThe boss-admin feature, which is also called boss-delegate feature, enables a "boss"phone and delegates’ phones to ring simultaneously when a user calls the boss. Whenone party answers the call, the other phone will stop ringing. A boss can assignResponse group should be configured in advance by administrator. Contact yoursystem administrator for more information.