14999 or 112 emergency calls• Your Cloud Voice number is registered to a specific address,so when you make a 999 or 112 call from your phonenumber, that’s the address the emergency services will see.• If you use Cloud Voice at a different address, the registeredaddress won’t automatically change. So if your worklocation changes, please let your administrator know sothey can update your registered address.• You might not be able to make 999 or 112 calls if there’sa power or network failure, or you’re using the service froman app or mobile phone.Safety informationOpening your handset or the base of your phone could bedangerous. If your phone needs to be repaired, call us on0800 389 0537 and we’ll be able to help.CleaningClean the handset and base with a damp (not wet) cloth, oran anti-static wipe. Never use household polish as this willdamage the product. Never use a dry cloth as this may causea static shock.Environmental• Don’t expose your phone to direct sunlight.• Make sure your phone is on a dry, flat surface, not ona carpet or anything which has fibres. Make sure it canalways get a free flow of air over its surfaces.• Don’t expose your phone to water, and don’t use it indamp or humid conditions like bathrooms.• Don’t expose your phone to fire, explosive or otherhazardous conditions.• If there’s an electrical storm, there’s a slight chance yourphone might be damaged.Product disposal instructionsThe symbol shown here and on the product means that it isclassed as Electrical or Electronic Equipment and shouldn’t bedisposed of with other household or commercial waste at theend of its working life.The Waste of Electrical and Electronic Equipment (WEEE)Directive (2002/96/EC) has been put in place to recycleproducts using best available recovery and recyclingtechniques to minimise the impact on the environment, treatany hazardous substances and avoid the increasing landfill.Business users should contact their suppliers andcheck the terms and conditions of the purchasecontract and ensure that this product is not mixedwith other commercial waste for disposal.GuaranteeYour IP Phone is guaranteed for a period of 12 months fromthe date of purchase.Subject to the terms listed below, the guarantee will providefor the repair of, or at BT’s or its agent’s discretion, the optionto replace the Phone or any component thereof, (other thanbatteries), which is identified as faulty or below standard, oras a result of inferior workmanship or materials. Products over28 days old from the date of purchase may be replaced with arefurbished or repaired product.The conditions of this guarantee are:• The guarantee shall only apply to defects that occur withinthe 12-month guarantee period.• Proof of purchase is provided.• The equipment is returned to BT or its agent as instructed.• This guarantee does not cover any faults or defectscaused by accidents, misuse, fair wear and tear, neglect,tampering with the equipment, or any attempt atadjustment or repair other than through approved agents.• This guarantee does not affect your statutory rights.General information