Yealink T48S Quick Reference Manual

Also see for T48S Skype For Business Edition: User guide Configuring guide Administrator's guide Administrator's guide Manual

Contents

2700 Oregon Road • Northwood, OH 43619 | 1645 West Chester Pike • West Chester, PA 19382 • 1.888.808.6111 | www.telesystem.usDirectoryYou may populate the contacts in this directory by using the soft keys to add entries,add more groups, and more.• Press the Directory soft key• Choose All Contacts• Use the Add soft key then follow the prompts to add an entry.Do Not DisturbPress the DND soft key to turn do not disturb on or off.While DND is enabled, all direct calls to your extension or direct phone number willgo directly to your voicemail box. You may make outbound calls normally.Call Center Agent FeaturesPhones that are part of a call center are configured with additional features to allowagents to log in and out of the call center and change their availabiity within it.Login/LogoutIf you are part of a call center group, your phone will be equipped with aLogin/Logout button that will allow you to log in and out of the call center.• To log into the call center tap the Login soft key.• To log out of the call center tap the Logout soft key.The Login soft key is only visible when you are currently logged out. The Logout softkey is only visible when you are currently logged in.AvailabilityWhile logged in, you will also have the ability to manage your availablity with codessetup of your system administrator. For a list of available codes and their indendeduse, see your administrator.• To change your state to Unavailable, tap the Unavail soft key then enter theappropriate code for the state you wish to use.• To log out of the call center tap the Avail soft key.When you first log in, your availability is Available to signal to the call center you areready to take calls.The line keys indicate various ACD states as follows:Logged OutLogged In, AvailableLogged In, UnavailableWrap Up

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