18troubleshootingThe following table details the most common problems and how to fix them. If you still have a problem after going through thetroubleshooting guide please call your local YORK distributor for advice.PROBLEM CAUSE CORRECTIONNO DISPLAY No powerSystem haltedMake sure power cord is plugged in properlyUnplug and re-plug the power cord to reset the systemNO SPEED DISPLAY Wires are damaged or not connected properlySpeed sensor is too far from magnetVerify all wires are connected properlyIf problem persist, contact your local YORK distributorPARTIAL DISPLAYThe PA board is not connected properly Unplug and re- plug the power cord to reset the systemVerify all wires are connected properlyDisconnect and re-connect all cablesIf problem persist, contact your local YORK distributorNO PULSE SIGNALWires are damaged or not connected properlyToo much hand movementPalms too wetHand Pulse Sensor is being gripped too tightlyUser is wearing ringsVerify all wires are connected properlyDry palmsGrip using moderate pressureRemove all ringsIf problem persist, contact your local YORK distributorERROR CODE: E1Computer console errorMotor is non-operational or damagedWires are damaged or not connected properlyUser is over maximum weight toleranceVerify all wires are connected properlyUnplug and re-plug the power cord to reset the systemCheck maximum user weightIf problem persist, contact your local YORK distributorERROR CODE: E2 Computer console error Verify all wires are connected properlyIf problem persist, contact your local YORK distributorERROR CODE: E3 Motor controller is non-operational or damaged Verify all wires are connected properlyIf problem persist, contact your local YORK distributorERROR CODE: ERR No pulse signals received for 8 seconds during body fatprogramRefer to “NO PULSE SIGNAL”ERROR CODE: E5 Auto-tension controller error or is non-operational Verify all wires are connected properlyIf problem persist, contact your local YORK distributorFOR YOUR OWN SAFETY, DO NOT OPEN PROTECTIVE CASING. IF ERROR PERSIST, PLEASE CONTACT YOUR LOCAL YORKDISTRIBUTOR FOR ADVICE. KEEP THE EQUIPMENT OUT OF USE UNTIL IT IS REPAIRED.If you are having problems with your heart rate reading, please note that some fibres used in clothes eg) polyester, create static electricitythat may prevent a reliable heart rate reading. Mobile phones, TV’s, microwaves and other electrical appliances that generate anelectromagnetic field may also interfere with heart rate measurement.IF YOU HAVE A PROBLEM WITH YOUR EXERCISE CYCLE, BEFORE YOU DO ANYTHING ELSE PLEASE CHECK THAT ALLTHE CABLES HAVE BEEN CONNECTED CORRECTLY. LOOSE CABLES ARE VERY COMMON AND MANY PROBLEMS CANBE SOLVED BY MAKING SURE THE CABLES ARE PROPERLY CONNECTED.!