Yosin EVM-8XA Series Programming Manual
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Contents
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31Information MenusInformation menus are used to provide the frequently requested information to callers. Callers canchoose a main menu from the AA Service options to start searching the information the informationmenu group provides.Hearing an information announcement, callers can:- Dial * (default) to repeat the announcement.- Dial # (default) to return to the previous menu.- Dial 0 to transfer the call to the information receptionist.- Choose a submenu as prompted.- Dial an extension number to transfer the call.The Information Announcement Administration menu (ADM_2_9) is used to administer all theinformation menus. A menu is created by recording an announcement and is deleted by deleting theannouncement. Information menus are linked and grouped by the menu number arrangement.Any of the 1-digit, 2-digit, 3-digit or 4-digit numbers not including any 0 is suitable to be used as amenu number:- If having not been assigned as an AA service option yet, the 1-digit numbers may be used tocreate the main menus of 24-hour menu groups.- Each 2-digit number, the first digit of which is the same as a 24-hour main menu, may be usedto create a Layer 2 menu to be a submenu for this main menu.- Each 3-digit number, the first two digits of which is the same as a Layer 2 menu, may be usedto create a Layer 3 menu to be a submenu for this Layer 2 menu.- Each 4-digit number, the first three digits of which is the same as a Layer 3 menu, may be usedto create a Layer 4 menu to be a submenu for this Layer 3 menu.For example, four messages are recorded as the announcements of the menus 8, 89, 891 and 8911so callers can dial 8 to select menu 8 from the AA Service options during the working hours andduring the non-working hours when there is not any break-hour main menu or closed-hour mainmenu. Also the callers can dial 9 to select menu 89 from menu 8; dial 1 to select menu 891 fromReceiving AA service, the callers can choose a main menu:Dial 1Dial 1Dial 9Dial 9M-1199M-19Menu-1M-11M-111 M-119M-1191Dial 1Dial 1Dial 9Dial 9Dial 1 Dial 9M-9919M-99Menu-9M-91M-991 M-999M-9911Dial 1Dial 1Dial 9Dial 9 |
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