What to do if…Warning! Before troubleshooting,disconnect the mains plug from the mainssocket.Only a qualified electrician or competentperson must do the troubleshooting that is notin this manual.Important! There are some sounds duringnormal use (compressor, refrigerantcirculation).Problem Possible cause SolutionThe appliance does notoperate. The lamp doesnot operate.The appliance is switched off. Switch on the appliance.The mains plug is not connected tothe mains socket correctly.Connect the mains plug to the mainssocket correctly.The appliance has no power. Thereis no voltage in the mains socket.Connect a different electrical appli-ance to the mains socket.Contact a qualified electrician.The lamp does not work. The lamp is in stand-by. Close and open the door.The lamp is defective. Refer to "Replacing the lamp".The compressor operatescontinually.The temperature is not set correct-ly.Set a higher temperature.The door is not closed correctly. Refer to "Closing the door".The door has been opened too fre-quently.Do not keep the door open longerthan necessary.The product temperature is toohigh.Let the product temperature de-crease to room temperature beforestorage.The room temperature is too high. Decrease the room temperature.Water flows on the rearplate of the refrigerator.During the automatic defrostingprocess, frost defrosts on the rearplate.This is correct.Water flows into the refrig-erator.The water outlet is clogged. Clean the water outlet.Products prevent that water flowsinto the water collector.Make sure that products do nottouch the rear plate.Water flows on the ground. The melting water outlet does notflow in the evaporative tray abovethe compressor.Attach the melting water outlet to theevaporative tray.The temperature in the ap-pliance is too low/high.The temperature regulator is not setcorrectly.Set a higher/lower temperature.The temperature in the re-frigerator is too high.There is no cold air circulation inthe appliance.Make sure that there is cold air circu-lation in the appliance.The temperature in thefreezer is too high.Products are too near to each oth-er.Store products so that there is coldair circulation.9www.zanussi.com