Zigen HX-44 User Manual

Contents

Zigen HX-44 User Manual Manual pdf 63 page image

Matrix Switcher Series—User Manual629. Troubleshooting1. What to do if LCD is fail in display?Answer: Check the connection of power cord is not loosening and the power cord is in agood status having no any damage. Check the power source is normally.2. What to do if the HDMI Matrix front panel keys switching not responsive?Answer: The HDMI Matrix front panel keys employ scanning testing and require longerresponse time. Press the keys for 2 seconds and then release. This way, keyswitching will be responsive in operation.3. What to do if the serial port (usually refer to the computer serial port) fails to control theHDMI Matrix?Answer: Check that the communication port set by the control software is correctlyconnected to the corresponding serial port of the equipment. Also, check if thecomputer communication port is in good order. Check the ID address and DIPSwitcher are configured correctly. Refer to 6.6.6 Device ID Settings and 6.6.5DIP Switcher 2 Pins.4. What to do if the corresponding audio signal fails to output during HDMI Matrixswitching?Answer:(1) Check if there is signal on the input end. If there is no input signal, it could be that theinput connection cable is broken or the connector gets loosen. You are advised toreplace the connection cable.(2) Check if there is signal on the output end. If there is no output signal, it could be thatthe cable is broken or the connector gets loosen. You are advised to replace theconnection cable.(3) Check if the output port number is the same as the controlled port number.(4) Check the connections of input and output ports are correctly.(5) If none of the above circumstances happen, it could be internal failure of the productitself. You must send for repair by qualified technical engineers.