dejavoo Z8 Quick Reference Manual

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Quick Reference GuideEMV RETAILFor non-touch screen Z-Line modelsZ8 with AURA iconsTERMINAL HELP DESK: 877-358-6797 (option 2) E: support@dejavoosystems.com dejavoosystems.comCHIP CREDIT SALE MANUALLY ENTERED CREDIT SALE1. Input the SALE AMOUNT and press OK.3. Tap (contactless only) or insert chip card.4. If prompted, confirm the SALE AMOUNT by pressing F2 (YES)or F4 (NO). Conditional on the terminal’s configuration.5. The transaction is processed. Sales receipts will print withdetails of the transaction.1. Input the SALE AMOUNT and press OK.2. Manually input card #.3. Follow the CNP prompts (input exp. date, ZIP code etc).Conditional on the terminal’s configuration.4. The transaction is processed. Sales receipts will print withdetails of the transaction.DEBIT SALE1. Use the $ arrow key to select DEBIT on your terminal homescreen and press OK.2. Press OK key to select SALE.3. Input the SALE AMOUNT and press OK.4. Tap (contactless only), swipe or insert chip card.5. If prompted, confirm the SALE AMOUNT by pressing F2 (YES)or F4 (NO). Conditional on the terminal’s configuration.6. Cardholder inputs PIN on terminal PIN Pad or external PIN Padand presses OK.7. The transaction is processed. Sales receipts will print withdetails of the transaction.CREDIT CARD RETURNVOID CREDIT TRANSACTION (CARD PRESENT)VOID CREDIT TRANSACTION (CARD NOT PRESENT)1. From the idle prompt, press F1 to access the SERVICES menu.2. Use the #$ arrow keys to highlight FAVORITES and press OK.3. Use the #$ arrow keys to highlight VOID CR/DB TRANS andpress OK.4. Use the #$ arrow keys to select BY TRANSACTION # and press OK.5. Input TRANSACTION # to be voided and press OK.6. If prompted, confirm the VOID AMOUNT by pressing F2 (YES) orF4 (NO). Conditional on the terminal’s configuration.7. If prompted, input Manager Password (1234 default).8. The void is processed. Void receipts will print with details of thetransaction.These steps have been provided as a guide for assistance with your Dejavoo non-touch screen payment device with AURA software.IMPORTANT: The terminal’s idle prompt displays CREDIT and SALE options and a prompt to access the SERVICES menu (F1).To change payment type, use the $ arrow key to select the payment type you prefer. To change transaction type, press thekey until the transaction type you prefer appears.1. From your terminal home screen, press the key until VOIDappears.2. Input VOID AMOUNT and press OK.3. Confirm void amount by pressing F2 (YES) or F4 (CANCEL).4. If prompted, input Manager Password (1234 default).5. Tap (contactless only), insert, swipe or manually enter card #.6. Confirm void amount by pressing F2 (YES) or F4 (NO).7. The transaction is processed. Void receipts will print with detailsof the transaction.1. From your terminal home screen, press the key untilRETURN appears.2. Input the RETURN AMOUNT and press OK.3. Confirm the return amount by pressing F2 (YES) or F4 (CANCEL).4. If prompted input Manager Password (1234 default).5. Tap (contactless only), insert, swipe or manually enter card #.6. The transaction is processed. Return receipts will print withdetails of the transaction.

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