dejavoo Z9 Quick Reference Manual

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Quick Reference GuideEMV RESTAURANTFor touch screen Z-Line modelsZ9 & Z11 with AURA iconsTERMINAL HELP DESK: 877-358-6797 (option 2) E: support@dejavoosystems.com dejavoosystems.comThese steps have been provided as a guide for assistance with your Dejavoo touch screen payment device with AURA software.IMPORTANT: The terminal’s idle prompt displays a selection of payment type icons. The icon will take you to yourFAVORITES menu, the icon will take you to the terminal’s SERVICES menu and when configured, use the icon fora CALL ME request.CHIP CREDIT SALE MANUALLY ENTERED CREDIT SALE1. Tap on the CREDIT icon on your terminal home screen.2. Tap on the SALE icon.3. Input SERVER # and press OK. Conditional on the terminal’sconfiguration.4. Input the SALE AMOUNT and press OK.5. Tap (contactless only) or insert chip card.6. If prompted, confirm the sale amount by tapping YES or NO.Conditional on the terminal’s configuration.7. The transaction is processed. Sales receipts will print withdetails of the transaction.1. Tap on the CREDIT icon on your terminal home screen.2. Tap on the SALE icon.3. Input SERVER # and press OK. Conditional on the terminal’sconfiguration.4. Input the SALE AMOUNT and press OK.5. Manually input card #.6. Follow the CNP prompts (input exp. date, ZIP code etc).Conditional on the terminal’s configuration.7. The transaction is processed. Sales receipts will print withdetails of the transaction.DEBIT SALE1. Tap on the DEBIT icon on your terminal home screen.2. Tap on the SALE icon.3. Input SERVER # and press OK. Conditional on the terminal’sconfiguration.4. Input the SALE AMOUNT and press OK.5. Tap (contactless only), swipe or insert chip card.6. If prompted, confirm the sale amount by tapping YES or NO.Conditional on the terminal’s configuration.7. Cardholder inputs PIN on terminal PIN Pad or external PIN Padand presses OK.8. The transaction is processed. Sales receipts will print withdetails of the transaction.CREDIT CARD RETURN1. Tap on the CREDIT icon on your terminal home screen.2. Tap on the RETURN icon.3. Input SERVER # and press OK. Conditional on the terminal’sconfiguration.4. Input the RETURN AMOUNT and press OK.5. Tap (contactless only), swipe, insert chip card or manuallyenter card #.6. If prompted, confirm the sale amount by tapping YES or NO.Conditional on the terminal’s configuration.7. The transaction is processed. Sales receipts will print with detailsof the transaction.VOID CREDIT TRANSACTION (CARD PRESENT)1. Tap on the CREDIT icon on your terminal home screen.2. Tap on the VOID icon.3. Input SERVER # and press OK. Conditional on the terminal’sconfiguration.4. Input the VOID AMOUNT and press OK.5. If prompted, confirm the void amount by tapping OK orCANCEL. Conditional on the terminal’s configuration.6. If prompted, input Manager Password (1234 default).7. Tap (contactless only) or insert chip card.8. The transaction is processed. Void receipts will print with detailsof the transaction.VOID BY TRANSACTION # (CARD NOT PRESENT)1. From the idle prompt, tap the icon to access the FAVORITESmenu.2. Tap VOID TRANSACTION.3. If prompted, input Manager Password (1234 default).4. Tap BY TRANSACTION #.5. Input TRANSACTION # to be voided and press OK.6. Confirm the void transaction by tapping SELECT.7. If prompted, confirm the void amount by tapping OK or CANCEL.Conditional on the terminal’s configuration.8. If prompted, input Manager Password (1234 default).9. The void is processed. Void receipts will print with details of thetransaction.

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