dejavoo Z8 Quick Reference Manual

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EMV RESTAURANTQuick Reference GuideFor non-touch screen Z-Line models Z8 with AURA iconsCHIP CREDIT SALE1. From your terminal home screen, input SERVER # and press OK.Conditional on the terminal’s configuration.2. Input the SALE AMOUNT and press OK.3. Tap (contactless only) or insert chip card.4. If prompted, confirm the SALE AMOUNT by pressing F2 (YES)or F4 (NO). Conditional on the terminal’s configuration.5. The transaction is processed. Sales receipts will print with detailsof the transaction.MANUALLY ENTERED CREDIT SALE1. From your terminal home screen, input SERVER # and press OK.Conditional on the terminal’s configuration.2. Input the SALE AMOUNT and press OK.3. Manually input card #.4. Follow the CNP prompts (input exp. date, ZIP code etc).Conditional on the terminal’s configuration.5. The transaction is processed. Sales receipts will print with detailsof the transaction.VOID BY TRANSACTION # (Card Not Present)1. From the idle prompt, press F1 to access the SERVICES menu.2. Use the  arrow keys to highlight FAVORITES and press OK.3. Use the  arrow keys to highlight VOID CR/DB TRANS andpress OK.4. If prompted, input Manager Password (1234 default).5. Use the  arrow keys to select BY TRANSACTION # and press OK.6. Input TRANSACTION # to be voided and press OK.7. If prompted, confirm the VOID AMOUNT by pressing F2 (YES)or F4 (NO). Conditional on the terminal’s configuration.8. If prompted, input Manager Password (1234 default).9. The void is processed. Void receipts will print with details ofthe transaction.These steps have been provided as a guide for assistance with your Dejavoo non-touch screen payment device with AURA software.IMPORTANT: The terminal’s idle prompt displays CREDIT and SALE options and a prompt to access the SERVICES menu (F1). To change payment type,use the  arrow key to select the payment type you prefer. To change transaction type, press the key until the transaction type you prefer appears.CALL ME FEATURE (Must Be Enabled)1. From the terminal main screen press the F4 key.2. Use the  arrow keys to highlight CALL ME and press OK.3. The terminal sends notification to the help desk and you willreceive a call back from a representative with assistance.VOID CREDIT TRANSACTION (Card Present)1. From your terminal home screen, press the key untilVOID appears.2. Input VOID AMOUNT and press OK.3. Confirm void amount by pressing F2 (YES) or F4 (CANCEL).4. If prompted, input Manager Password (1234 default).5. Tap (contactless only), insert, swipe or manually enter card #.6. Confirm void amount by pressing F2 (YES) or F4 (NO).7. The transaction is processed. Void receipts will print with detailsof the transaction.CREDIT CARD RETURN1. From your terminal home screen, press the key untilRETURN appears.2. Input the RETURN AMOUNT and press OK.3. Confirm the return amount by pressing F2 (YES) or F4 (CANCEL).4. If prompted input Manager Password (1234 default).5. Tap (contactless only), insert, swipe or manually enter card #.6. The transaction is processed. Return receipts will print withdetails of the transaction.

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