5TroubleshootingProblem Possible Cause SolutionThe urn does not work / Notheating the water.1. Not properly plugged into themains wall socket.2. No electricity in the mainswall socket.3. On/Off switch not turned on.4. Safety cut-out activated.1. Plug in firmly.2. Check fuse or breaker.3. Push on/off switch to on.4. Empty the urn and allow tocool for 30 minutes. Press thereset button on the base ofthe urn and refill with water.The urn cuts out before it boils.1. Large build up of scale in theurn.2. Urn overheated and activatedthe thermal cut out.1. Use a descaling agent toclean the urn.2. Empty the urn andallow to cool for 30 minutes.Press the reset button on thebase of the urn and refill withwater.Urn scales up quickly. 1. You live in a hard water area. 1. Regularly de-scale your urn.Tap is leaking. 1. Lime scale build up.1. Regularly de-scale your urnto prevent lime scale affectingthe tap function.Spare taps can be purchasedat www.igenix.co.uk .This product must be earthed and fitted with a 13A BS1363 plug. Fit thegreen/yellow wire to E, the blue wire to N and the brown wire to L. Fit the cordgrip. If in doubt, call an electrician. Don’t use a non-rewireable plug unless thefuse cover is fitted. If you remove the plug, dispose of it.IG4008 Should be fitted with a 5A fuse.IG4015 / IG4020 / IG4030 Should be fitted with a 13A fuse.Postal Address:Customer Service DepartmentPik-a-Pak Electrical Distributors38 Bluestem Road,Ransomes Europark,Ipswich, IP3 9RRTel: 01473 271 272 Fax: 01473 270 733Email: info@igenix.co.uk Website: www.igenix.co.ukWhen writing or emailing us to report a fault please ensure you attach a copy of yourproof of purchase. Please retain your original