iD37 does not turn on AC adaptor isn't plugged into a working wallsocket or not plugged into the power supplyjack on back of the unitPlug the AC adaptor into a working wall socket and plug theconnector into the supply jack on the unitiD37 requires a reset If unit is plugged in and doesn't respond, try resetting the unit byfollowing these steps:a) remove iPhone/iPad/iPod from dockb) unplug unit from power sourcec) remove back up batteriesd) wait a few minutes, then resume useiPhone/iPad/iPod is not docked properly Remove your iPhone/iPad/iPod from the dock and check forobstruction on the connectors in the dock and on youriPhone/iPad/iPod. Then reseat it in the dock.Battery Low iconalways flashingBatteries are weak Replace with new batteriesBatteries were not installed properly Check to make sure the polarity ( + and – ends) matches thediagram in the battery compartmentiPhone/iPad/iPoddoes not respond tothe unitiPhone/iPad/iPod is not docked properly Remove your iPhone/iPad/iPod from the dock and check forobstruction on the connectors in the dock and on youriPhone/iPad/iPod. Then reseat it in the dock.Your iPhone/iPad/iPod software is too old Upgrade software on your iPhone/iPad/iPod via iTunes on yourcomputeriPhone/iPad/iPod is locked up/plays but nosound comes out Check the volume setting. Make sure your iPhone/iPad/iPod is workingproperly before docking into the unit. Please refer to youriPhone/iPad/iPod manual for details. See above for software upgradeinformation. You may need to reset your iPhone/iPad/iPod. Refer toyour iPhone or iPod user guide for details on how to perform a reset.Using 1st or 2nd generation iPod, iPodshuffle or other devices.iD37 cannot control those iPod models or other devices.iPhone/iPad/iPoddidn’t charge upiPhone/iPad/iPod is not docked properly Remove your iPhone/iPad/iPod from the dock and check forobstruction on the connectors in the dock and on youriPhone/iPad/iPod. Then reseat it in the dock.iPhone/iPad/iPod is locked up/ frozeniPhone/iPad/iPod battery has problemPlease make sure your iPhone/iPad/iPod is working properlybefore docking into the unit. Please refer to your iPhone/iPad/iPodmanual for details.8TroubleshootingSolutionSymptom Possible ProblemNo sound from iD37 Volume is set too low on iD37 Make sure volume is turned upMove unit away from potential sources of external interference suchas computers, modems, wireless devices (routers) or fluorescentlight.iD37/iPhone/iPad/iPod performance iserraticThe iD37 is reacting to external interferenceiD37 doesn’t respond