red lion N-Tron Series Software User Manual

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Contents

red lion N-Tron Series Software User Manual Manual pdf 130 page image

SERVICE AND SUPPORT I NFORMATION REVISED 2018-09-21DRAWING NO. LP0991-GN-Tron ® Series NT24K ® Software Manual S-121Service and Support InformationService InformationWe sincerely hope that you never experience a problem with any of our products. If you do need service, call RedLion ® at 1‐877‐432‐9908 for Technical Support. A trained specialist will help you determine the source of theproblem. Many problems are easily resolved with a single phone call. If it is necessary to return a unit to us, an SO(Service Order) can be obtained on the Red Lion website.Red Lion tracks the flow of returned material with our SO system to ensure speedy service. You must include thisSO number on the outside of the box so that your return can be processed immediately.Be sure to have your original purchase order number and date purchased available.We suggest that you give us a repair purchase order number in case the repair is not covered under our warranty.You will not be billed if the repair is covered under warranty.Please supply us with as many details about the problem as you can. The information you supply will be writtenon the SO form and supplied to the repair department before your unit arrives. This helps us to provide you withthe best service, in the fastest manner. Repairs are completed as soon as possible. If you need a quickerturnaround, ship the unit to us by air freight. We give priority service to equipment that arrives by overnightdelivery.We apologize for any inconvenience that the need for repair may cause you. We hope that our rapid service meetsyour needs. If you have any suggestions to help us improve our service, please give us a call. We appreciate yourideas and will respond to them.For Your Convenience:Please fill in the following and keep this manual with your Red Lion system for future reference:P.O. #:__________________ Date Purchased: ___________________Purchased From:______________________________________________Serial Number: ______________________________________________Product SupportInside US:+1 877 432-9908Outside US: +1 (717) 767-6511Fax: +1 717 764-0839E-mail: support@redlion.netHours: 8:00 am to 6:00 pm ESTRed Lion Controls20 Willow Springs CircleYork, PA 17406Website: www.redlion.net