Documents are only to be used and distributed completely and unchanged. It is strictly the users’ responsibility to check carefullythe validity of this document with respect to his product. Manual-no.: 999155 / 29/01/2009page 29 of 36Repair - return - DKD calibrationSafety and health of our staff, laws and regulations regarding the handling of dan-gerous goods, occupational health and safety regulations and regulations regardingsafe disposal of waste require that for all pumps and other products the “Healthand safety clearance form“ must be send to our office duly completed and signedbefore any equipment is dispatched to our premises.Fax or post a completed copy of the health and safety clearance form to us in ad-vance. The declaration must arrive before the equipment. Enclose a second com-pleted copy with the product. If the equipment is contaminated you must notify thecarrier.No repair / DKD calibration is possible unless the correctly completed form isreturned. Inevitably, there will be a delay in processing the equipment if infor-mation is missing or if this procedure is not obeyed.If the product has come in contact with chemicals, radioactive substances or othersubstances dangerous to health or environment, the product must be decontami-nated prior to sending it back to the factory.- Return the product to us disassembled and cleaned and accompanied by acertificate verifying decontamination or- Contact an industrial cleaning and decontamination service directly or- Authorize us to send the product to an industrial cleaning facility at your ex-pense.To expedite repair and to reduce costs, please enclose a detailed description ofthe problem and the product’s operating conditions with every product returned forrepair.We submit quotations only on request and always at the customer’s expense. Ifan order is given, the costs incurred are offset from the costs for repair or from thepurchase price, if the customer prefers to buy a new product instead of repairing thedefective one.- If you do not wish a repair on the basis of our quotation, the equipmentmight be returned to you disassembled and at your charge!In many cases, the components must be cleaned in the factory prior to repair.For cleaning we use an environmentally responsible water based process. Unfor-tunately the combined attack of elevated temperature, cleaning agent, ultrasonictreatment and mechanical stress (from pressurised water) may result in damage tothe paint. Please mark in the health and safety clearance form if you wish a repaintat your expense just in case such a damage should occur.We also replace parts due to optical aspects upon your request.Before returning the equipment ensure that (if applicable):- Equipment has been cleaned and/or decontaminated.- All inlet and outlet ports have been sealed.- Equipment has been properly packed, if necessary, please order an original pack-aging (costs will be charged), marked as appropriate and the carrier has beennotified.- Ensure that the completed health and safety declaration is enclosed.We hope for your understanding for these measures, which are beyond our control.Scrapping and waste disposal:Dispose of the equipment and any components removed from it safely in accordancewith all local and national safety and environmental requirements. Particular caremust be taken with components and waste oil which have been contaminated withdangerous substances from the process. Do not incinerate fluoroelastomer sealsand O-rings.- You may authorize us to dispose of the equipment at your expense.Notes on return to the factoryNOTICENOTICE