3Com 000839-08 Manual
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Contents
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T ROUBLESHOOTING AND O NLINE H ELP RESOURCES127If You Need to Return theModem to UsContact 3Com Customer Support. If thesupport representative determines that youneed to return the modem, you will receive anSRO (Service Repair Order) number. Youmust have an SRO number before returningthe modem to us. Ship the unit, postage paid,in a strong box made of corrugatedcardboard with plenty of packing material.DO NOT send the modem back in theoriginal box. Send ONLY the modem (NOTthe power supply, manuals, CD-ROM, etc.).Include your SRO number, name, andaddress on the shipping label as well as insidethe package. If possible, send the packagevia a courier capable of tracking the progressof the shipment.Ship to the following address:3ComAttn: RMASRO#6201 W. Oakton, East DockMorton Grove, IL 60053RapidCommTroubleshooting TipsPROBLEM: The lights in theRapidComm software’s modem lightmonitor do not correspond to the actuallights on an external modem.DIAGNOSIS: Under certain circumstances,the modem light monitor does not correctlyreport the activity of the modem. We areaware of this problem and are working torectify the situation in upcoming versions ofthe software. |
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