Troubleshooting76Troubleshooting MatrixEvent/Message Description SolutionPower LED isnot onIntelliJack is not receivingpowerEnsure power supply isproperly connected.For power over Ethernet,make sure that the cable isconnected to both theLAN port on the back ofthe IntelliJack and to theworkgroup switch.Link LED isnot onIntelliJack has noconnection to thenetworkn Make sure networkcable is properlyterminated.n Make sure theIntelliJack isconnected to thenetwork.n Make sure the cableis plugged into theworkgroup switch.Green LEDson Ports 1-4are not onNetwork device has noconnection to IntelliJackn Make sure the cableis properlyconnected to thenetwork device.n Make sure the cableis firmly connectedto one of the fourIntelliJack portslabeled 1-4.n Make sure the cableis a good straight-through cable.
