D Technical Support82Support from Your Network SupplierIf you require additional assistance, consult your network supplier. Many suppliers areauthorized 3Com service partners who are qualified to provide a variety of services,including network planning, installation, hardware maintenance, application training, andsupport services.When you consult your network supplier, have the following information ready: Product model name, part number, and serial number A list of system hardware and software, including revision levels Diagnostic error messages Details about recent configuration changes, if applicableIf you are unable to consult your network supplier, see the following section on how tocontact 3Com.Support from 3ComIf you are unable to obtain assistance from the 3Com online technical resources or fromyour network supplier, 3Com offers technical telephone support services. To find outmore about your support options, go to the Web site associated with your region of theworld shown below.When you contact 3Com for assistance, have the following information ready: Product model name, part number, and serial number A list of system hardware and software, including revision levels Diagnostic error messages Details about recent configuration changes, if applicableReturning Products for RepairBefore you send a product directly to 3Com for repair, you must first obtain anauthorization number. Products sent to 3Com without authorization numbers will bereturned to the sender unopened, at the sender’s expense. To obtain an authorizationnumber, go to the Web site listed above for your region.Region URL for Regional Web SiteAsia and the Pacific Rim ap.3com.com/contacts/support-contacts.htmlAfrica, Europe, and theMiddle Eastemea.3com.com/support/supportnumbers.htmlLatin America lat.3com.com/lat/support/index.html(Also, you can telephone 800.998.2112.)North America 3com.com(Also, you can telephone 1.800.527.8677.)
