3Com 8R-002700-00 Getting Started Manual

Contents

3Com 8R-002700-00 Getting Started Manual Manual pdf 48 page image

7-4 C HAPTER 7: T ROUBLESHOOTING AND SUPPORT RESOURCESI installed my cablemodem usingWindows 95. I havesince upgraded toWindows 98 and nowthe cable modemdoesn't work.Uninstall the cable modem using the instructions in the chapter titled"Uninstalling the Cable Modem". Then reinstall the cable modem usingthe Windows 98 software installation instructions.I have Windows 95and Dial UpNetworking installed.When I launch theCable ModemConnection Center Iget an error messagereading "More thanone DialUp Adaptersare installed".Windows 95 will not support multiple Microsoft Dial Up Adapters. Fromyour desktop, right-click My Computer, then click Properties. Click the"Device Manager" tab and then click the "+" next to "Networkadapters". If you see an entry called "Dial Up Adapter [#2 VPN Support]",click it to highlight it and then click Remove. You will be asked if you aresure you wish to uninstall the device. Click OK. Close all open windows.Restart your computer and try registration again.I have Windows 98Second Edition (SE).Internet ConnectionSharing is enabled.Sometimes mysystem won't boot,or when I launchCMCC it rebootsWindows, or I get anerror that reads "Anerror occurredattempting to loadBicdd32.dll".Windows 98 SE will not support the Internet Connection Sharing featurewith unidirectional devices like your new cable modem. To disableInternet Connection Sharing, click Windows Start, click Settings, andthen click Control Panel. Double-click the Add/Remove Programsicon. Click the "Windows Setup" tab. Double-click the "InternetOptions" entry. Look for "Internet Connection Sharing" in the list ofcomponents that appears. If the box to the left of the entry is checked,you have Internet Connection Sharing enabled. Click the box so that thecheck disappears. Then click OK and click OK again. Close all openwindows. Restart your computer and try registration again.