3Com DIGITAL MODEM User Manual

Contents

Downloading Firmware to Your External Digital Modem 3-58 If problems persist, refer to Appendix C, “Technical Support.”If you have gone through the troubleshooting tips and stillhave not been able to resolve the problem, contacttechnical support. Please have the serial number of your3Com Impact digital modem; a list of symptoms, includingany LED status information; computer display status; andrelevant information about your application software readywhen you call.Downloading Firmware to Your External DigitalModemData communications is an evolving technology. To keeppace with this evolution, your digital modem has beenuniquely designed to be user-upgradable. As recommendedby 3Com technical support, you may need to download thelatest firmware to your digital modem. You can use thefollowing procedure to download the updated firmware toyour digital modem.For IBM and IBM-Compatible PCsThis section provides instructions on downloading firmwarefrom your PC to your digital modem.1 Obtain the latest firmware file from the 3Com FTP siteftp.3Com.com.2 Copy the firmware file to your computer.3 Double-click the 3Com Impact icon to access theConfiguration dialog box, shown in Figure 2-3.4 Click the Tools button.The Firmware and Tests buttons appear.Use the Tests tool only under the direction of servicepersonnel.5 Click the Firmware button.The Firmware dialog box appears.