100 C HAPTER 9: TROUBLESHOOTING AND M AINTENANCEFinding MoreInformationFor more information about the ISDN LAN Modem, such as frequently askedquestions and specific technical notes go to the following URL:http://www.remoteaccess.3com.com/support/docs/lanmodem/welcome.htmland then bookmark this site for quick and easy access. If you are using the ISDNLAN Modem custom browser, click Updates from the menu bar.Contacting TechnicalSupportFor technical support, refer to the technical support card that was included withyour ISDN LAN Modem for the telephone number for your location.DownloadingFirmware to YourISDN LAN ModemYour ISDN LAN Modem has been designed to be user-upgradable. Firmwareupgrades and instructions will be available athttp://www.remoteaccess.3com.com/support/docs/lanmodem/welcome.htmlResetting the ISDNLAN ModemThere are two types of resets you can perform, a normal reset and a factory reset.n A normal reset resets the ISDN LAN Modem without affecting any of theconfiguration that has already been done. Any active calls, however, will beterminated.A normal reset can also be performed using the reset button located on the backof the ISDN LAN Modem.n A factory reset restores the ISDN LAN Modem configuration to the factorydefault settings listed in Appendix C. All previously configured settings arecleared and current calls are terminated.To reset the ISDN LAN Modem, do the following.1 From the ISDN LAN Modem’s home page, select Maintenance.2 Select the type of reset you would like to perform, normal or factory.Resetting the ISDNModem Using aTelephoneIf your computer cannot communicate with the ISDN LAN Modem and thereforeyou cannot get to the ISDN LAN Modem’s home page, you can restore the ISDNLAN Modem to the factory defaults using a telephone connected to one of thephone ports.Once you’ve connected an analog telephone to one of the ISDN LAN Modem’sphone ports, do the following.1 Disconnect the ISDN cable from the ISDN LAN Modem.2 Lift the handset of the telephone.You may hear a fast busy tone.3 Press the following keys: **3266#The ISDN LAN Modem reinitializes itself. Wait at least 10 seconds to ensureinitialization is complete and then go on to step 4.
