http://www.3com.com/Part Number 900-0376-01 ACPublished November 2006VCX™Installation GuideVCX™ V7000 IP Telephony SolutionSystem Release 7.1

Conventions

Text

Your Comments

Configuration Overview

Software Configurations

Hardware Configurations

Single-Site Configurations

Network Interface Configuration

Tools

Host Names

License Keys

Backing Up License Files

Gathering Site Information

3Com VCX V7000 Installation Manual

VCX Telephone Model 2101 Overview

Buttons and Controls

Feature Codes

VCX Telephone Model 2102 Overview

Programmable Access Buttons

Default Settings

Line Status Lights

VCX Telephone Model 3101 and 3101SP Overview

Status Lights for System Appearance Buttons

VCX Telephone Model 3102 Overview

Status Lights

VCX Attendant Console

Printing Labels

Attendant Console Status Lights

Managing Calls

Answering a Call

Making Calls

Using the Telephone Display Panel

Viewing the User Directory

Putting a Call on Hold

Setting up a Conference Call

Terminating Calls

Transferring a Call

Transferring a Call Directly to Voice Mail

Speed Dialing

Call Park

Using a Headset (3102 phone only)

Returning to the Headset After a Long Delay

Accessing the VCX 7000 User Interface

VCX 7000 User Interface Overview

Enable Speed Dial Codes

Enable Call Forwarding

Enabling the Ring No Answer Condition

Enabling the Busy Line Condition

Enabling Bridge Extensions

Logging Out

VCX V7000

Figures

Comments

Accessing the TUI

Accessing the IP Messaging Web Interface

Using the TUI Setup Options Menu

Scheduled Personal Greetings

Notification

Reviewing, Modifying, and Deleting Entries

Deleting a List

Modifying a Message on Demand

Form Mailbox

Delivery Reports

Mailbox Number Prompt

Mailbox Preferences

Scheduled Greetings

Create a Notification Filter

Create a Notification Procedure

Create a Notification Schedule

Personal Address Book

Distribution Lists

External E-mail

Multiuser Mailboxes

Alias Configuration

Delivery Options

Logout

Overview

Sending Messages

Using the E-mail Menu

Using an E-Mail Application to View Messages

POP3 E-Mail Applications

Retrieving Messages Using POP3

Deleting Messages Using POP3

Retrieving Messages Using IMAP

Replying to Messages

Deleting Messages Using IMAP

Searching Messages Using IMAP

Find Me Follow Me Overview

Modifying FMFM Settings

Accessing FMFM from the Web Interface

Preventing Callers from Finding You

Entering Destination Phone Numbers

specifications

VCX Telephone Overview

Initial Voice Mailbox Setup

Configuration Options

Access Buttons

Default Model 2102 Button Assignments

Remapping Model 2120 Button Functions

Viewing and Changing Button Information

Default Model 3102 Button Assignments

Remapping Model 3102 Button Functions

Complement Attendant Software

Logging In to Your Telephone

Changing Your Password

Redialing a Call

Using Site Codes

Controlling the Volume

Using the Hands Free Feature

Music on Hold

Unattended Transfer

Serial Transfer

Muting Calls

Feature Code Overview

Viewing the Call Logs

Controlling Caller ID

Unannounced Conference

Dialing Personal Speed Dial Numbers

Dialing System Speed Dial Numbers

Call Forward Ring No Answer

Call Forward Busy Line

Paging

Call Pickup

Group Call Pickup

Silent Monitor and Barge In

Monitoring a Call

Barging In

Remote Call Forward

Hunt Groups

Hunt Group Types

Logging In to a Hunt Group

Hunt Group Interaction With Other Features

Viewing Hunt Group Membership and Status

Accessing the VCX User Interface

Enabling Call Forwarding

Configuring a Call Coverage Point

Assigning Access Button Functions Using the VCX User Interface

Bridged Line Interaction with Other Features

Hands Free and Bridged Line Calls

Call Transfer, Call Conferencing, and Bridged Line Calls

Call Pickup and Bridged Line Calls

Personal Speed Dial Access Buttons

Connecting the Telephone

Installing the 3102 Telephone Label Plate

Attaching and Adjusting the Fixed Support Bracket

Wall-Mount Position

Security Wall-Mount Bracket

Opening the 3105 Attendant Console Label Cover

Cleaning Your Telephone

cleaning your telephone

Telephone Buttons and Controls

Status Lights for Access Buttons

Display Panel Contrast

Answering a Second Call

Class of Service Override

Using a Headset

Answering a New Call While on a Call

Attended Transfer

Serial Transfer Feature Code Method

Activating Do Not Disturb

Activating Malicious Call Trace

Using the Telephone User Interface

Adding a Recipient to an Existing Conference

Camping on a Busy Extension

Transferring Your Phone Settings to Another Phone

Forwarding Calls to Voice Mail

Call Waiting

Configuring Personal Speed Dial Numbers

Editing Personal Speed Dial Numbers

Call Forwarding

Call Forward No Answer

Emergency Phone Number Dialing Service

Enabling Bridged Extensions

Attendant Console

Attaching and Adjusting the Articulating Support Bracket

Network-based Telephony

VCX Hardware Configurations

VCX Maintenance Tasks

About VCX Passwords

VCX File and Directory Name Guidelines

Call Records Service Overview

Accounting Service Groups

Adding an Accounting Group

Enabling and Disabling Groups

Adding Accounting Services to the Call Records Service

Editing Accounting Service Information in a Group

Deleting an Accounting Service from a Group

Listing All Configured Accounting Services

Managing CDRs and Super CDRs

Viewing CDRs

QoS Monitoring Statistics

Managing the Tomcat Web Server

Clearing the Tomcat Cache

Managing Log and CDR Files

CDR File Maintenance

QDR File Maintenance

Verifying Service Operation

Starting the Common Agent


Contents Table Of Contents Conventions Text Related Documentation Your Comments Configuration Overview Software Configurations Hardware Configurations Single-Site Configurations Network Interface Configuration Tools Host Names License Keys Backing Up License Files Gathering Site Information	http://www.3com.com/Part Number 900-0376-01 ACPublished November 2006VCX™Installation GuideVCX™ V7000 IP Telephony SolutionSystem Release 7.1 Next / 488