Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide84 Copyright © 2008 ADTRAN, Inc. 61200796L1-31BTroubleshooting PhonesIf a phone is not functioning properly, follow the steps below to check the status of the connection. Referto Modifying Existing Phones on page 31 and Customizing Phones and User Preferences on page 32 forconfiguration assistance.1. Check the line keys for the phone’s extension to see if it is currently registered with theNetVanta 7100. If the extension does not appear on the line key, proceed to the next step.Figure 65. ADTRAN/Polycom IP Phone2. Refer to Rebooting a Phone on page 41 to manually reboot your phone. The reboot process maytake several minutes.3. Place test calls once the phone has been rebooted to determine whether the reboot resolved theproblem.4. If rebooting the phone did not resolve the issue, contact your NetVanta 7100 system administrator.ADTRAN/Polycom IP phonecan support multipleextensions and callappearances.
