ADTRAN NetVanta 7100 Configuration Manual
Also see for NetVanta 7100: Quick reference guideHardware installation guideAdministrator's guideProduct specificationsAdministrator's guide
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Contents
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INTEGRA TELECOM SIP SOLUTIONSIP PBX Configuration Settings, Notes, & Recommendations40 of 45Comprehensive troubleshooting of a red status (not registered) SIP Solutions trunk is not part of thisconfiguration document. However, experience has shown that there is a reasonable list of basic Items toCheck as part of the nominal customer turn up process.Traditionally, one or more of the following steps of confirmation and basic troubleshooting will yield thelocation of any problem(s) with the exchange of SIP messaging. Confirming the SIP Register messagewithin the Integra Telecom’s BrixWorks monitoring system generally provides a wealth of information onthe nature of the issue; including any possible improper configuration.Therefore, it is appropriate to initiate that step only after the initial customer site configurationconfirmation and connectivity testing has been completed (Steps 1-7 inclusive). This sectionrepresents a logical troubleshooting methodology from the customer location to the Metaswitch CallAgent.Items to Check01. Confirm that the Adtran NetVanta 7100 IP PBX’s WAN port (typically, ‘eth 0/0’) is properlyconnected to Adtran demarcation device’s LAN Ethernet port with active LED illuminated.02. Confirm the 7100 has the proper WAN port TCP/IP interface configuration (IP address, Subnetmask, Default gateway, and Primary and Secondary DNS server).03. Confirm the 7100 can ping the LAN gateway IP address (inside) of the Adtran demarcation deviceat the customer site.04. Confirm the 7100 can ping the WAN IP (outside) address of the Adtran demarcation device at thecustomer site.05. Confirm the 7100 can resolve, ping, and if necessary, trace route to the FQDN (provided byIntegra Telecom) of the Metaswitch Call Agent serving the customer site.06. Confirm with Integra Telecom that the SIP account information provided for the 7100 TrunkAccount data fill configuration (FQDN, Username, Password, etc.) is correct.07. Confirm that the information provided by Integra Telecom is properly entered in the AdtranNetVanta 7100. |
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